Gravity Haus · 19 hours ago
Front Desk Specialist
Truckee, CA
Full-time
Onsite
Entry Level
$21/hr - $23/hr
1+ years expGravity Haus is redefining hospitality for the modern traveler, creating connection, adventure, and community. They are seeking an energetic Front Desk professional to be the heartbeat of the guest and member experience by welcoming guests, managing their stay, and providing exceptional service.
Hospitality
Responsibilities
Greet every guest with warmth, enthusiasm, and genuine hospitality
Check in/out guests using our PMS system and ensure rooms are ready and tailored to guest needs
Communicate with guests via ALICE, email, phone, and in person to manage requests or maintenance issues
Coordinate pre-arrival outreach to help guests plan memorable stays
Support billing, reservation inquiries, and guest communications with accuracy and care
Introduce guests to Gravity Haus Membership, sharing perks and opportunities to deepen their experience
Create “Member for a Day” itineraries that integrate food & beverage, Dryland classes, gear access, and more
Collaborate with the membership team to convert guests into long-term community members
Provide white-glove support to local and visiting members, from VIP welcomes to personalized recommendations
Help new members engage with our community, events, and amenities
Ensure our members feel seen, supported, and celebrated at every touchpoint
Maintain a tidy, welcoming lobby and front desk space
Coordinate room blocks, VIP requests, and internal communications with precision
Collaborate cross-functionally with F&B, events, marketing, and housekeeping teams
Use software tools (PMS, OpenTable, ALICE, Slack, etc.) with confidence and accuracy
Qualification
Required
1 plus year of hotel experience preferred
1 plus year of customer service preferred
Ability to stand for long periods of time
Benefits
Health insurance options
401K with company match
Gravity Haus All In in Membership
Company
Gravity Haus
Gravity Haus designs one-of-a-kind encounters that bind individuals to one another and the natural world.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-04-24Series A
Leadership Team
Tom Chikoore
Investor
Recent News
2025-09-04
Seattle TechFlash
2025-07-12
Seattle TechFlash
2025-04-22
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