Diversified Systems.com ยท 5 days ago
Senior User Experience Researcher
United States
Full-time
Remote
Mid, Senior Level
2+ years expDiversified Systems is searching for a Senior User Experience Researcher to design and lead discovery and usability testing sprints aimed at improving the caseworker experience and workload under new work requirements. The role involves conducting user research, analyzing systems, and communicating insights to cross-functional teams to implement modifications based on user needs.
DatabaseInformation TechnologyProject Management
Responsibilities
Design and lead discovery and usability testing sprints identifying opportunities for innovation to improve the caseworker experience and workload under new work requirements in eligibility and compliance processes
Conduct user research through interviews, shadowing, and observation of frontline staff
Analyze current systems and data flows
Map the end-to-end user journey
Uncover pain points and inefficiencies, and produce actionable outputs including a journey map, user stories, and research artifacts to inform a prioritized roadmap of automation opportunities
Communicate insights to cross-functional teams; working with the project, design, and development teams, product managers, and program staff on implementing the modifications to production
Develop strong, trusted relationships with stakeholders to understand their challenges and constraints in a unique, public-sector environment; represent the voice of the user
Qualification
Required
Experience in Health and Human Services or Benefits Delivery on Federally funded programs including SNAP, Medicaid, TANF or Unemployment Insurance
Deep technical subject matter experience in User Experience (UX) Research and User Centered Design practices
2+ years of UX experience, with a focus on building and designing products, platforms, or services at scale
Experience building successful product design based on research
Experience across the full UX design spectrum, from ideation through execution, including information architecture, low-fidelity design, high-fidelity design, design systems, accessibility prototyping and user research
Experience building alignment with stakeholders
Experience leading design for a product, platform, or service
Experience with iterative or agile development methodologies
Experience communicating complex information or ideas in an effective manner to foster understanding and acceptance of findings and recommendations
Benefits
Flexible and competitive compensation benefit packages
Company
Diversified Systems.com
(DSI) was established to provide quality IT consulting services to state and federal government agencies and commercial businesses looking to increase market share, improve profits, and increase productivity while reducing costs and turnaround time.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Archie Williamson
Founder and Senior Managing Director
Nathan Paige, MBA, ITIL
Managing Partner & EVP
Company data provided by crunchbase