Arist · 1 week ago
Customer Enablement Specialist
United States
Full-time
Remote
New Grad, Entry Level
$60K/yr - $75K/yrArist is a company that automates the learning and enablement process through an AI-powered platform. The Customer Enablement Specialist will focus on optimizing product launches and enhancing customer engagement by creating documentation, collaborating with Customer Success Managers, and developing educational materials.
E-LearningEducationMessaging
Responsibilities
Create and maintain Help Center articles and product documentation
Learn new features for internal and customer-facing enablement
Produce monthly product newsletters
Partner with CSMs on feature launches and program rollouts
Research and document best practices for successful launches
Attend customer calls to understand requirements and gather insights
Analyze ongoing programs to identify optimization opportunities
Manage the support inbox and troubleshoot issues that come up for customers
Perform in-platform administrative work to make the Arist experience smoother for our customers
Escalate bugs to the engineering team and thoughtfully propose new product features to our product team
Develop customer education and marketing materials to drive feature adoption
Create educational content including videos, guides, and tutorials
Qualification
Required
Experience in creating and maintaining Help Center articles and product documentation
Ability to learn new features for internal and customer-facing enablement
Experience in producing monthly product newsletters
Ability to partner with Customer Success Managers on feature launches and program rollouts
Research and document best practices for successful launches
Attend customer calls to understand requirements and gather insights
Analyze ongoing programs to identify optimization opportunities
Manage the support inbox and troubleshoot issues that come up for customers
Perform in-platform administrative work to make the Arist experience smoother for customers
Escalate bugs to the engineering team and thoughtfully propose new product features to the product team
Develop customer education and marketing materials to drive feature adoption
Create educational content including videos, guides, and tutorials
High learning agility and adaptability to a dynamic, fast-paced startup environment
Company
Arist
Arist helps companies deliver learning, training, and nudges in the flow of work via Teams, Slack, and text message-based courses.
Founded in 2018
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$16.05MKey Investors
PeakSpan CapitalGlobal Founders CapitalY Combinator
2022-07-12Series A· $12M
2020-12-01Seed· $2M
2020-10-15Seed· $1.9M
Leadership Team
Michael Ioffe
Co-Founder and CEO
Maxine Anderson
Co-Founder, Chief Product Officer
Company data provided by crunchbase