Jobs via Dice ยท 14 hours ago
ISP Technician
United States
Contract
Remote
New Grad, Entry Level
$15/hr - $15.50/hrJobs via Dice is seeking an ISP Support Technician to provide technical support for an Internet Service Provider. The role involves handling inbound calls, managing tickets, troubleshooting connectivity issues, and ensuring a high level of customer satisfaction.
Computer Software
Responsibilities
Provide world-class external, customer support for an Internet Service Provider within a 24x7x365 environment
Answer technical support calls, chats and emails in a professional manner that adheres to company and departmental policies
Manage volume of 50-75 tickets, per 8-hour shift
Learn and support 50+ client accounts, as well as navigate computer systems unique to each member
Assist customers in diagnosing voice, data, video, and connectivity issues
Answer questions and provide solutions that ensure an optimal customer experience
Troubleshoot internet, cable, and modems for business and residential customers
Document and record phone calls within multiple ticketing systems
Provide backup assistance for other Technical Support Representatives
Call hopping and call avoidance are monitored heavily
Daily attendance is monitored and only 1 absence per month is allowed during the first few months
Qualification
Required
must reside within 90 miles of: Raleigh, NC Cedar Rapids, IA Huntsville, AL
Cable, Modem, Internet
Phone, Email & Web Chat Support
Networking & Telecommunications
Troubleshooting
Ticketing System
Google IT Professional or studying for CompTIA
Provide world-class external, customer support for an Internet Service Provider within a 24x7x365 environment
Answer technical support calls, chats and emails in a professional manner that adheres to company and departmental policies
Manage volume of 50-75 tickets, per 8-hour shift
Learn and support 50+ client accounts, as well as navigate computer systems unique to each member
Assist customers in diagnosing voice, data, video, and connectivity issues
Answer questions and provide solutions that ensure an optimal customer experience
Troubleshoot internet, cable, and modems for business and residential customers
Document and record phone calls within multiple ticketing systems
Provide backup assistance for other Technical Support Representatives
Call hopping and call avoidance are monitored heavily
Daily attendance is monitored and only 1 absence per month is allowed during the first few months
You will need to maintain your own internet connection
If your home internet goes down, you will need a backup plan to maintain good standing
Candidates will choose an early, middle or late 2nd shift schedule
40-hour workweek, 5-work days, 2-off days
8-hour shift, 1-hour lunch
Once schedule is chosen, candidates will not be able to change
Work from home, must have reliable internet, childcare, and minimal distractions
Your remote, work-from-home address must remain within 90 miles of a corporate office
It is required for your home office to be hardwired into your internet
Wi-Fi or hotspots will not be accepted
Payouts will be based on 5-Key Performance Indicators: AHT (Average handle time), Schedule Adherence, QA Scores, Attendance, Ticket Errors
Payouts are not paid if on verbal or written warning
Salary increase after 4 months
This is a Contract to Hire position based out of Huntsville, AL
The pay range for this position is $15.00 - $15.50/hr
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment
Benefits are subject to change and may be subject to specific elections, plan, or program terms
This position is anticipated to close on Jan 16, 2026
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
Jobs via Dice
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Funding
Current Stage
Early StageCompany data provided by crunchbase