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City of La Porte · 1 month ago

Computer Support Specialist III

La Porte, TX

Full-time

Onsite

Senior Level

$26.43/hr - $33.04/hr

5+ years exp

City of La Porte is seeking a Computer Support Specialist III to provide end user support on computer hardware and applications. The role involves managing data processing systems, coordinating application training for users, and enhancing system functionalities to improve productivity.

GovernmentHealth CareParksRecreationResidential

Responsibilities

Demonstrates proficiency in moderating meetings and effectively communicating in written and verbal formats with internal departments, divisions, and vendors

Exhibits a strong commitment to prioritizing customer needs, maintains a “customer first” mindset, adept at overcoming obstacles and cultivating positive relationships

Point of Contact and support for Public Safety GRID (Gulf Region Information Dispatch) Consortium for City of La Porte Police, Fire and EMS units and devices

Install and maintain existing software applications such as Central Square solution(s), Tyler Technology solution(s), Microsoft Office 365, Anti-Malware, Incode Court software and more

Assist in the design and implementation of new IT infrastructure and applications

Assist in management of Microsoft Active Directory including user account creation and deletion

Assist in adding and removing users to the City of La Porte’s HVS telephone system and access security system

Monitor and troubleshoot the performance of computer systems, telephony, and networks

Provide professional advice and recommendations to enhance system functionalities, data processing and applications within departments and for the City as a whole

Assist in managing incoming request to the IT Help Desk

Install, maintain, and repair City owned IT assets

Prepare reports for departments as requested in addition to regular reporting requirements

Responsible for meeting deadlines on project plans assigned

Collaborate with the IT group, determine and prioritize user requests

Assist with setting up and running meetings held in City Council Chambers both during and outside of normal working hours

Participate in disaster recovery and business continuity planning

Assist in Emergency Operations Center planning and events

Perform related duties as assigned

Qualification

Microsoft Office 365Active DirectoryTroubleshooting systemsCyber security policiesBasic networking conceptsPublic Safety softwareEffective training techniquesCustomer service skillsCommunication skills

Required

Minimum of five years of relevant experience in computer support and administration and multi-faceted applications or an Associate's degree from an accredited college or university with major course work in MIS, Computer Science, or a related field is required

Candidate must possess a valid Driver's License

Candidate must successfully pass the Criminal Justice Information Services (CJIS) background check prior to employment in addition to the City's regular post-offer, pre-employment background screenings

Demonstrates proficiency in moderating meetings and effectively communicating in written and verbal formats with internal departments, divisions, and vendors

Exhibits a strong commitment to prioritizing customer needs, maintains a 'customer first' mindset, adept at overcoming obstacles and cultivating positive relationships

Point of Contact and support for Public Safety GRID (Gulf Region Information Dispatch) Consortium for City of La Porte Police, Fire and EMS units and devices

Install and maintain existing software applications such as Central Square solution(s), Tyler Technology solution(s), Microsoft Office 365, Anti-Malware, Incode Court software and more

Assist in the design and implementation of new IT infrastructure and applications

Assist in management of Microsoft Active Directory including user account creation and deletion

Assist in adding and removing users to the City of La Porte's HVS telephone system and access security system

Monitor and troubleshoot the performance of computer systems, telephony, and networks

Provide professional advice and recommendations to enhance system functionalities, data processing and applications within departments and for the City as a whole

Assist in managing incoming request to the IT Help Desk

Install, maintain, and repair City owned IT assets

Prepare reports for departments as requested in addition to regular reporting requirements

Responsible for meeting deadlines on project plans assigned

Collaborate with the IT group, determine and prioritize user requests

Assist with setting up and running meetings held in City Council Chambers both during and outside of normal working hours

Participate in disaster recovery and business continuity planning

Assist in Emergency Operations Center planning and events

Perform related duties as assigned

Knowledge of principles, uses and operational characteristics of computers as well as mobile devices

Effective training and instructional techniques

Microsoft Windows operating systems, including active directory, group policies, DNS, DHCP

Troubleshooting and support of systems, networks, and telephony

Troubleshooting and support of the FordAV or other audio visual systems

Basic networking concepts including VLAN's, subnet masks, and IP addressing

Cyber security policies and best practices

Microsoft Office applications including Word, Office, Excel, Power Point and Publisher

Interact with both technical and non-technical personnel regarding application and systems matters. The ability to discuss technical issues in layman's terms is a desired job requirement

Analyze a problem or series of IT related problems and determine the proper course of action for resolution

Interact with staff members in a positive and user friendly manner and see resolutions of problems to their logical conclusion

Flexibility to work beyond regular scheduled hours, if necessary

Assist in answering and resolving help desk tickets

Preferred

Experience with one or more of the following is desirable: Microsoft Office 365, Cognos reporting, Incode, Public Safety software and Central Square Finance Enterprise

Experience in Public Safety applications and systems administration with municipal applications is strongly desired