Orderful · 6 hours ago
Director, EDI & API Network Configuration
Orderful is reinventing how businesses connect and trade, focusing on modernizing EDI for faster partner integrations. The Director of EDI & API Network Configuration will lead the operational team to maintain critical network assets and ensure efficient onboarding processes while bridging traditional EDI with modern API principles.
LogisticsManufacturingSupply Chain Management
Responsibilities
Own end-to-end workflows and standards for all configuration streams, including EDI account requirements, certification, and label template governance
Establish and monitor high-precision SLAs, QA checks, and metrics (throughput and rework rates) to ensure production-grade execution
Lead a high-performing configuration team through coaching, work allocation, and the development of rigorous training standards
Build and maintain an intake model that aligns team resources with business priorities, customer tiers, and go-live timelines
Collaborate with technical teams to automate manual configuration steps and improve self-service tooling for scaling
Proactively identify and resolve connectivity risks, such as channel instability or coverage gaps, to prevent downstream escalations
Drive initiatives to eliminate recurring defects and improve the overall efficiency of the onboarding ecosystem
Qualification
Required
Established Operations Leader: A proven track record of leading production-style teams in high-scale environments like B2B integration, fintech, or logistics
Deep Domain Expertise: Demonstrated success in setting operational metrics (SLAs) and running high-accountability teams focused on technical configuration
Process Architect: Accomplished at building repeatable systems, enforcing rigorous standards, and managing complex cross-functional workflows
Strategic Communicator: Strong leadership skills with the ability to coordinate work across Customer Ops, Product, and Engineering departments
Preferred
Direct experience with EDI certification workflows and API connectivity
Technical familiarity with B2B communication protocols (AS2, SFTP) and certificate management
Knowledge of label standards (e.g., GS1-128) and template governance
Benefits
Unlimited PTO
A week off for everyone in December during the winter holiday period
Competitive Compensation
Lifestyle Work From Home Benefit
Health Insurance (Life, Medical, Dental, Vision, EAP)
Opportunity to make significant impact on the growth of a company
Remote Work
Flexibility
Stock Options
Weekly Yoga
Unlimited PTO
Competitive Compensation
Lifestyle Work From Home Benefit
Health Insurance (Life, Medical, Dental, Vision, EAP)
Progressive Work Environment
Opportunity to make significant impact on the growth of a company
Remote Work
Flexibility
Stock Options
Weekly Yoga
Company
Orderful
Orderful is a complete cloud EDI platform for manufacturers, distributors, retailers, and technology companies.
Funding
Current Stage
Growth StageTotal Funding
$44MKey Investors
NewRoad Capital PartnersTyson VenturesGLP Capital Partners
2024-11-13Series Unknown· $15M
2024-07-24Grant
2024-07-08Series B
Recent News
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