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Orderful · 6 hours ago

Director, EDI & API Network Configuration

United States

Full-time

Remote

Director/Executive

Orderful is reinventing how businesses connect and trade, focusing on modernizing EDI for faster partner integrations. The Director of EDI & API Network Configuration will lead the operational team to maintain critical network assets and ensure efficient onboarding processes while bridging traditional EDI with modern API principles.

LogisticsManufacturingSupply Chain Management

Responsibilities

Own end-to-end workflows and standards for all configuration streams, including EDI account requirements, certification, and label template governance

Establish and monitor high-precision SLAs, QA checks, and metrics (throughput and rework rates) to ensure production-grade execution

Lead a high-performing configuration team through coaching, work allocation, and the development of rigorous training standards

Build and maintain an intake model that aligns team resources with business priorities, customer tiers, and go-live timelines

Collaborate with technical teams to automate manual configuration steps and improve self-service tooling for scaling

Proactively identify and resolve connectivity risks, such as channel instability or coverage gaps, to prevent downstream escalations

Drive initiatives to eliminate recurring defects and improve the overall efficiency of the onboarding ecosystem

Qualification

Operations LeadershipB2B IntegrationTechnical ConfigurationEDI Certification WorkflowsB2B Communication ProtocolsProcess ArchitectureStrategic CommunicationContinuous ImprovementTeam Leadership

Required

Established Operations Leader: A proven track record of leading production-style teams in high-scale environments like B2B integration, fintech, or logistics

Deep Domain Expertise: Demonstrated success in setting operational metrics (SLAs) and running high-accountability teams focused on technical configuration

Process Architect: Accomplished at building repeatable systems, enforcing rigorous standards, and managing complex cross-functional workflows

Strategic Communicator: Strong leadership skills with the ability to coordinate work across Customer Ops, Product, and Engineering departments