CSC Generation · 2 days ago
General Manager (Sur La Table)
Carlsbad, CA
Full-time
Onsite
Mid, Senior Level
$70K/yr - $79K/yr
3+ years expCSC Generation is the parent company of Sur La Table, a retail leader in culinary goods and experiences. The General Manager plays a key role in leading high-performing teams to enhance customer experiences and drive business performance in both culinary and retail operations.
AnalyticsFinanceRetailSoftware
Responsibilities
Recruit, develop and retain a high-performing team to meet the business needs of both culinary and retail
Lead, coach, and inspire associates to exceed performance expectations and uphold a positive team culture
Conduct regular performance evaluations, provide feedback, and create development plans to support individual and team growth
Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty
Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources
Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture
Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty
Develop and implement strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations
Monitor and analyze key performance metrics daily to identify opportunities and optimize store performance
Consistently meet or exceed culinary and retail goals by delivering exceptional classes and customer experiences that drive engagement and sales. Performance is measured by key KPIs such as second-class sign-ups, retail product sales, individual sales volume, average transaction value, customer conversion rates, and guest feedback through Google reviews
Oversee daily store operations, ensuring compliance with company policies and procedures
Maintain accurate inventory levels, minimize shrink, and ensure proper product merchandising
Ensure store safety and cleanliness, addressing any maintenance needs promptly
Maintains the accuracy and integrity of associates’ records, including but not limited to time and attendance data, food safety certifications, and personal information
Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy
Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed
Ability to communicate verbally and work cooperatively with associates and customers
Ability to remain standing for up to 5 hours at a time
Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
Ability to lift and/or move merchandise weighing up to 50 lbs
Ability to ascend/descend ladders to retrieve and/or move merchandise
Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
Workweeks are expected to be between 46 and 48 hours with the ability to have a flexible schedule, including nights, weekends, and holidays
Regular and predictable attendance
Qualification
Required
Must be 21 years of age or older at the time of employment
3+ years of retail management experience, preferably in a specialty or culinary retail environment
Current Food Manager Certification, or ability to acquire certification as needed
Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals
Strong leadership skills with the ability to inspire, develop, and retain a high performing team
Excellent communication, problem-solving, and decision-making abilities
Passion for community engagement and providing exceptional customer experiences
Preferred
Proficiency in Microsoft Office and retail management systems preferred
Company
CSC Generation
CSC Generation develops a proprietary technology platform designed to save brands from liquidating.
1001-5000 employees
H1B Sponsorship
CSC Generation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (5)
2022 (7)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2024-08-27Series E
2021-10-01Series D
2019-01-01Series Unknown
Leadership Team
Justin Yoshimura
Founder, Chairman and CEO
Recent News
2025-07-19
2025-03-28
Company data provided by crunchbase