ABNB Federal Credit Union · 1 day ago
Member Service Representative
Moyock, NC
Full-time
Onsite
Entry Level
1+ years expABNB Federal Credit Union is dedicated to being the best place you will ever work, starting with our comprehensive employee benefits package. The Member Service Representative assists members with their Credit Union needs, processes financial transactions, and ensures efficient service delivery.
AccountingCreditFinanceFinancial ServicesPrepaid Cards
Responsibilities
Presents and explains Credit Union products and services to members and potential members; assists them in identifying credit union products to meet their financial needs
Performs routine member transactions including deposits, withdrawals, cash advances, loan payments, transfers, check cashing, cashier’s checks, Visa gift cards, reloadable travel cards, and issues debit cards
Opens and closes all types of accounts and perform file maintenance as needed; ensures collection of all required signatures and documents
Answers questions and assist in the resolution of problems by effectively listening and asking questions to understand problems, and identify solutions
Maintains a professional and courteous attitude with everyone including co-workers, members, management, board members, and outside vendors
Supports other branch locations and the Contact Center as needed
Follows safety and security rules and regulations; helps to maintain the condition and appearance of the branch
Participates in all training and continuing education classes as approved/recommended by supervisors, including online training classes
Performing other duties as assigned
Qualification
Required
High School Diploma or equivalent
One to three years of similar or related experience
Must be able to operate a PC and related software programs with average speed and accuracy
Possess time management and organizational skills
Must be able to sit or stand at a computer for extended periods of time and able to lift up to 15 pounds
Excellent interpersonal skills to communicate effectively with members and employees in person, through electronic communication, and over the phone
Preferred
Experience with Microsoft Office, Outlook, SharePoint is desired
Benefits
Affordable medical, dental, and vision plans
Paid time off that begins accruing on your first day
11 paid federal holidays each year
401(k) matching up to 4% with immediate vesting, plus an additional 2% match with future vesting
Company-paid short-term, long-term disability, and employee life and AD&D coverage
Tuition reimbursement benefit
Competitive pay along with opportunities for annual raises and promotions
Paid community involvement opportunities
Company
ABNB Federal Credit Union
ABNB Federal Credit Union deals with cash management, prepaid cards, balance transfer, mortgages, auto lending and business services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Charles Mallon, Jr
President and CEO
Mick Vollmer, MBA, MSIT
Senior Vice President and Chief Information Officer
Recent News
2025-08-13
2025-07-29
Company data provided by crunchbase