The George-Cavalry Court Hotels · 1 week ago
PM Restaurant Server CCCS
Cavalry Court - College Station, TX 77840
Full-time, Part-time
Onsite
New Grad, Entry LevelThe George-Cavalry Court Hotels is located in College Station, Texas, and is known for providing exceptional customer service in a unique hotel environment. They are seeking a PM Restaurant Server who will be responsible for waiting on tables, taking food and beverage orders, and ensuring a positive guest experience.
Hospitality
Responsibilities
Wait on tables, market, sell and serve all meal items
Assist, serve and wait on tables promptly during events, functions and/or meetings
Responsible for taking food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guest tables; collect payments; assist in the maintenance of the restaurant area and equipment
Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up, and dress code of the restaurant
Maintain complete knowledge of and comply with all departmental policies and service procedures
Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections, glassware and garnishes in the restaurant
Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients, and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving
Organize assigned stations and ensure readiness prior to guest arrival
Greet guests and suggest beverage order, utilizing upselling techniques
Relay daily specials with brief descriptions; answer all questions on menu selections accurately and offer suggestions
Take guests’ orders utilizing upselling techniques and record all orders following service standards
Input orders into system and ensure transmission of orders is verified by kitchen when assigned to do so
Work closely with Kitchen Staff in assigned station on service and timing
Monitor and anticipate guest needs, respond promptly and acknowledge all guests even when busy
Maintain positive guest relations. Be familiar with all hotel services/features
Handle guest complaints and ensure guest satisfaction
Total all charges, present guest checks according to procedure, and process checks according to departmental policy
Adhere to payment, cash handling, credit card, and room charge policies and procedures
Assist Food Runners as required to ensure optimum service levels
Attend meetings, trainings, etc. as scheduled
Qualification
Required
Excellent communication skills; speak, read and write
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
Ability to accurately compute and manipulate mathematical calculations
Ability to solve practical problems
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger
Ability to work well under pressure and handle multiple tasks at once
Ability to be well organized, maintain concentration, and think clearly while providing service to guest
Minimum of 21 years of age to serve alcoholic beverages
Punctuality and regular and reliable attendance
Interpersonal skills and the ability to work well with co-workers and the public
High School graduate or equiv
Knowledge of P.O.S. systems. Preferably MICROS
Endure various physical activity throughout the work areas, such as reaching, bending, climbing, stooping, push or pull heavy loads weighing up to 50 lbs.; and lift and/or carry or otherwise move packages, and boxes
Ability to stand and/or walk continuously throughout the shift to perform essential job functions
Sufficient manual dexterity to be able to grasp, load, and carry trays
Ability to endure repetitive motions for extended periods of time
Ability to maintain good coordination while serving orders quickly
Benefits
Medical, Dental, Life insurance
Paid Time Off
Paid Community Service Days
Company
The George-Cavalry Court Hotels
Experience Timeless Hospitality® & Luxury Hotel Management Urban. Sophisticated. Luxurious. Exceptionally comfortable.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase