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American Tire Distributors · 1 month ago

Key Account Manager

Phoenix, AZ

Full-time

Onsite

Mid Level

American Tire Distributors is the nation's premier tire distributor, providing a vast distribution network for high quality tires and automotive supplies. The Key Account Manager is responsible for developing key customer accounts and optimizing customer relationships to achieve sales and productivity goals.

AutomotiveLogistics

Responsibilities

Develop and implement relationship management plans for complex existing customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and resolution issues

Analyze the customer’s business to determine best fit product assortments, solutions, promotions, and programs that directly impact their bottom line, that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations

Utilize analytic and benchmarking tools to partner with key dealer accounts, franchisees and high value dealers, establishing and tracking progress against key performance metrics for the objective of growing share

Collaborate with all support roles to drive additional unit/revenue opportunities in assigned geography/territory to build strong external customer relationships and meet customer needs

Work directly with individual Tire Pros franchisees to implement marketing strategies, operational procedures necessary to increase traffic, improve profitability and achieve business objectives

Work in concert with the ATD retail support team to deliver marketing and advertising materials on-time and within brand guidelines to all media vendors

Support the management of franchisee's annual ad agreement to include the forecasting of co-op earnings and recommendations around spending to achieve franchisees' business goals

Ensure quality CRM data to enable customer retention, business development, follow-up actions, and other sales activities

Audit individual Tire Pros locations to ensure compliance with established franchisee operating standards

Qualification

Commercial AcumenNegotiates Strategically/TacticallyCustomerMarket AnalysisInitiates Compelling Sales ConversationsNavigates Customer ChallengesNavigates Field Service InteractionsPlanningOrganizingQualifyingStrengthens Customer ConnectionsUnderstands the Buying Process