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Hawaii State Federal Credit Union · 14 hours ago

Senior Member Relationship Professional - Kaimuki Branch

HSFCU Kaimuki Branch, 3221 Waialae Avenue, Suite 16-B6, Honolulu, Hawaii, United States of America

Full-time

Onsite

Mid, Senior Level

$48K/yr - $77K/yr

4+ years exp

Hawaii State Federal Credit Union is a dynamic financial institution committed to enriching lives through strong community relationships. The Senior Member Relationship Professional will assist in directing branch member services and lending operations while ensuring high-quality service delivery and achieving performance goals.

BankingCreditFinancial ServicesService IndustryWealth Management

Comp. & Benefits

Responsibilities

Responsible for assisting with the direction and administration of Branch member service, new account and lending operations

Performs member and credit union transactions while ensuring the high-quality service delivery standards of the credit union

Assists with managing and achieving branch service standard goals, cross-selling goals, transactional goals and other key performance indicators as required

Engages with members by offering products, services and assistance to help members meet their financial needs

Ensures that all operational support and lending functions are accurately performed in accordance with credit union policies and procedures and applicable laws and regulations

Qualification

Financial Services experienceMember services knowledgeCredit union loan servicesLegalRegulatory standardsConsumer lending practicesInterviewing skillsPublic relations skillsAnalytical skillsFinancial skillsProfessional appearanceComputer applicationsMath abilitiesCommunication skills

Required

At least four years of related experience in Financial Services

Thorough knowledge of member services and products provided

Knowledge of credit union loan services, policies, and procedures

Understanding of related legal and regulatory standards, and required loan documentation

Knowledge of consumer and residential lending practices

Excellent interviewing, communication and public relations skills

Strong analytical and financial skills

Professional appearance, dress, and attitude

Ability to operate related computer applications and business equipment including 10-key calculations, printer, telephone and notary stamp

Solid math abilities

Benefits

Competitive Compensation: HSFCU offers competitive pay, merit increases, and incentives.

Health Coverage: Comprehensive medical and dental coverage, with 100% paid single coverage for full-time employees.

Paid Time Off: Enjoy 13 paid annual holidays and up to 29 PTO days.

Retirement Savings:Contribute to a 401(k) plan with up to 10% employer contributions.

Transportation Subsidy:On-site parking at a small cost, up to $100 parking subsidy, or 100% bus pass reimbursement.

Health & Wellness: Access to wellness fairs, flu shot clinics, and on-site fitness centers.

Additional Benefits: Flexible spending plans, credit union discounts, life, accident, and disability insurance.

Growth Opportunities: HSFCU invests in employee development through in-person and online training programs, workshops, career development assistance, and tuition assistance. Employees are encouraged to further their education and unlock new opportunities.

Work Environment: HSFCU’s modern headquarters prioritize a balance between wellness and productivity, offering a variety of amenities. The culture is inclusive, with a focus on teamwork and community, often described as an 'ohana' or family atmosphere.

Employee Testimonials: Employees appreciate the supportive environment where everyone’s voice is heard and valued. The credit union has been recognized as one of Hawaii’s best places to work for over 12 years.