Moody's Analytics · 10 hours ago
Associate Tech Support Analyst
Charlotte - 1414 S Tryon Street
Full-time
Onsite
Mid, Senior Level
$48K/yr - $70K/yr
5+ years expMoody's Analytics is a global leader in ratings and integrated risk assessment, transforming how the world sees risk. They are seeking an Associate Tech Support Analyst to provide technical support to internal customers, ensuring a positive end-user experience and managing the lifecycle of support issues.
Responsibilities
Provide technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems within specified service level agreements, ensuring company values are demonstrated in all day-to-day activities
End-User Support & Troubleshooting (60%): Provide primary technical support for Moody's associates, addressing issues related to hardware (workstations, printers, mobile devices), software (Microsoft Products, MacOS, VPN, proprietary applications), and office equipment to ensure business continuity
Incident & Asset Management (20%): Manage the full lifecycle of support issues, ensuring all phases—from installation and upgrades to configuration and resolution—are properly coordinated, monitored, and tracked. Fulfill hardware and software service requests
Reporting & Process Improvement (20%): Analyze support data to identify trends and perform root-cause analysis on significant problems. Report on findings and implement preventative measures to reduce recurring issues and provide feedback to leadership on service improvement opportunities
Qualification
Required
5+ years of experience working in Server, Desktop, and/or Help Desk support is required
Technical Troubleshooting: Required are strong skills in configuring, installing, supporting, and troubleshooting client workstations, printers, mobile devices, and AV equipment, with expertise in Microsoft Products, MacOS, and VPN software
Customer Service: Required is a customer-centric approach to providing technical assistance to both local and remote associates, ensuring a positive end-user experience
Problem Solving: Required is the ability to identify, prioritize, and resolve reported problems within service level agreements, including conducting root-cause analysis to prevent recurring issues
Communication & Relationship Management: Required is the ability to develop strong relationships with end-users and stakeholders, providing timely follow-up and clear communication on all support issues
IT Service Management: Desired is a working knowledge of ITIL® frameworks and best practices
Preferred
Bachelor's degree is preferred
MCSE certification is highly desirable
Benefits
Medical
Dental
Vision
Parental leave
Paid time off
A 401(k) plan with employee and company contribution opportunities
Life
Disability
Accident insurance
A discounted employee stock purchase plan
Tuition reimbursement
Company
Moody's Analytics
In an era where risks are multiplying and increasingly interconnected, Moody’s helps organizations make sense of the complexities.
10001+ employees
H1B Sponsorship
Moody's Analytics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (171)
2024 (148)
2023 (139)
2022 (160)
2021 (118)
2020 (103)
Funding
Current Stage
Late StageLeadership Team
Joey Haug
Talent Attraction Partner
Recent News
2025-09-21
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