JDC Power Systems, LLC ยท 1 day ago
Field Service Tech FSR2
Roswell, GA
Full-time
Onsite
Mid Level
3+ years expJDC Power Systems, LLC is an Electrical Systems Integrator specializing in Mission Critical Power Distribution and Control Solutions for data centers. They are seeking a Field Service Technician FSR2 to perform troubleshooting, maintenance, and repair of electrical systems and industrial controls at client sites, ensuring high-quality service and customer satisfaction.
Wholesale
Responsibilities
Perform troubleshooting, maintenance, and repair of electrical systems, including transformers, circuit breakers, LV/MV switchgear, PLC controls, and other electrical equipment
Diagnose and resolve issues on-site with minimal supervision, ensuring minimal downtime and operational efficiency
Perform inspections and testing to ensure systems are working correctly and meet industry standards
Collaborate with senior technicians and engineers to handle complex service calls and escalate when necessary
Serve as the primary point of contact for customers during service visits, addressing technical issues, providing solutions, and ensuring high customer satisfaction
Document and provide clear and accurate feedback on service activities, including test reports, troubleshooting results, and system performance
Perform service work independently, prioritizing tasks and ensuring timely completion of all service requests
Help organize and schedule service calls to ensure efficient service delivery and minimize downtime for clients
Work with internal teams to coordinate resources, parts, and tools required for service activities
Maintain accurate records of service work, inventory, time tracking, and equipment usage
Use remote diagnostic tools and support junior and senior technicians in troubleshooting and resolving issues remotely
Ensure all work complies with company safety protocols, OSHA guidelines, and industry regulations
Conduct site-specific safety assessments and audits, identifying potential hazards and mitigating risks
Complete safety briefings and provide guidance to junior technicians on maintaining a safe work environment
Stay up to date with new technology, trends, and industry best practices to continuously improve service quality
Identify opportunities for process improvements, suggesting enhancements to service delivery and customer experience
Contribute to the development and documentation of Standard Operating Procedures (SOPs) and best practices for field service activities
Qualification
Required
High school diploma or equivalent required
3-5 years of hands-on experience as a field service technician, with a focus on power systems, electrical equipment, or industrial controls
Demonstrated experience in troubleshooting, maintaining, and repairing complex electrical systems and components
Strong troubleshooting and problem-solving skills, with the ability to independently resolve complex technical issues
Familiarity with standard electrical tools, test equipment (e.g., multimeters, relay test sets), and diagnostic software
Strong communication skills, with the ability to clearly explain technical issues and solutions to customers and team members
Strong time management skills, with the ability to prioritize and manage multiple service calls simultaneously
Ability to work collaboratively within a team
Willingness and ability to travel frequently, with overnight stays to visit customer sites and JDC locations across the country
A valid driver's license and clean driving record
Commitment to safety and ensuring customer satisfaction
Ability to read and interpret electrical drawings, schematics, and wiring diagrams
Preferred
Associate's degree in Electrical Engineering, Mechanical Engineering, or a related technical field
Certifications such as NFPA 70E, OSHA 30, or other technical certifications
Previous experience with field service management tools or software
Experience with electrical systems at low and medium voltage levels
Basic experience with PLCs, SCADA systems, and protective relay systems
Company
JDC Power Systems, LLC
JDC Power Systems takes your most complex problem and reduces it to a turnkey customized solution that includes engineering, equipment, control systems, software, training, maintenance, and ongoing support.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-05-29
Company data provided by crunchbase