Florida Oral & Maxillofacial Surgery · 11 hours ago
Front Desk
Boca Raton, FL
Full-time
Onsite
Entry Level
1+ years expFlorida Oral & Maxillofacial Surgery is seeking an Oral Surgery Patient Care Coordinator to provide superior patient service and assist patients in their care journey. The role includes greeting patients, scheduling appointments, managing records, and facilitating communication between patients and the clinical team.
Medical Practice
Responsibilities
Greet patients when they arrive at the practice
Schedule appointments for patients and referrals
Maintain patient records
Submit patient claims to insurance companies
Assist patients in filling out required intake and medical forms
Confirm appointments with patients
Manage and organize referrals
Inform patients of payment options if applicable
Keep track of office supplies
Perform basic accounting tasks such as taking patient payments
Update patient insurance information
Ensure all dental office equipment is functioning properly
Sort and organize incoming and outgoing mail
Ensure reception area is maintained and professional in appearance
Patient hand-off to the Dental Assistant
Monitors patients’ waiting times; takes appropriate action to resolve patient flow issues, acknowledges wait times with patients, and offers solutions to accommodate patients’ needs
Partners with the Office team to ensure patients’ visits exceed expectations
Update’s treatment plan information in the company system at the direction of the treating Doctor
Completes insurance verifications
Limited marketing
Other duties as directed by supervisor
Educates patients on insurance benefits
Updates treatment plan information in the company system at the direction of the treating Doctor; collects and posts patient payments
Consultations – Accept hand-off from the Doctor and acknowledge comments and/or concerns communicated by the Doctor and patient to ensure patient says yes to care; execute patient consults to ensure patients understand Doctor’s prescribed treatment plan; conduct consults according to company policies; enter and update patient treatment plans at the direction of the treating Doctor using OMS Vision
Business Operations – Partner with Office Manager and Doctors to optimize patient schedule and flow; ensure patients are scheduled according to Doctor’s scheduling preferences; partner with the organization’s practice support center to appoint patients with a sense of urgency, ensuring access for walk-in and emergency patients; update treatment plan information in company system at the direction of the treating Doctor; collect and post patient payments
Patient Advocacy – Educate patients regarding insurance benefits and affordable payment options including third-party lending; partner with the Doctor and patient to facilitate the patient completing the Doctor’s prescribed treatment plan; uncover and address patient’s barriers for completing treatment; alert the Doctor when patient has clinical questions; follow-up with patients during subsequent visits to schedule open treatment
Qualification
Required
Education Level: High School or diploma or GED
Job Related/Industry Experience: 1-3 years
Ability to use Microsoft Office Word, Excel applications, and company operational systems
Physical Requirements: Mostly walking, talking, standing, and updating information in computer systems
Company
Florida Oral & Maxillofacial Surgery
Full scope Oral and Facial Surgery practice providing quality services to the Tampa Bay area in Bradenton, Carrollwood, Dunedin, Miami Lakes, Mount Dora, Naples, Plant City, Port Charlotte, South Tampa and Wesley Chapel.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase