Retention Agent jobs in United States
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Embrace Pet Insurance · 1 day ago

Retention Agent

positionNew Mexico, United States
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Embrace Pet Insurance is a company focused on simplifying the pet parenting journey through innovative pet health solutions. They are seeking a Retention Agent to work closely with existing customers, address their concerns, and enhance customer retention through effective communication and problem-solving strategies.

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Responsibilities

Develop and implement strategies to retain existing customers
Communicate with customers via phone, email, and chat to address their concerns and resolve issues
Identify causes of customer dissatisfaction and work to resolve the underlying problems
Work with other departments to resolve customer concerns and ensure timely resolution
Monitor customer retention metrics and report on trends to the management team
Stay up-to-date on product and industry trends to better serve customers
Continuously identify and implement process improvements to deliver better customer experience and improve retention rates

Qualification

Customer service experienceCommunication skillsCustomer management systemsProblem-solving skillsTeam-oriented environment

Required

Excellent communication skills, both verbal and written
Proven customer service and/or sales experience, preferably in a retention capacity
Ability to understand and address customer concerns effectively
Strong problem-solving skills
Ability to work in a fast-paced, team-oriented environment
Proficiency with customer management systems and call center technology
High school diploma or equivalent

Preferred

bachelor's degree

Benefits

Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)

Company

Embrace Pet Insurance

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Embrace Pet Insurance is a provider of pet insurance policies for dogs and cats.
dateFounded in 2005
location
Beachwood, Ohio, USA
people-size201-500 employees
web-link
http://www.embracepetinsurance.com

Funding

Current Stage
Growth Stage
Total Funding
$5.3M
2023-11-29Acquired
2014-05-05Series Unknown· $4.5M
2008-09-01Series Unknown

Recent News

PR Newswire
Supporting a National Shift in Pet Health: Embrace Surpasses $1 Billion in Claims Paid and Earns J.D. Power Certification
2025-12-15
PR Newswire
Pet Insurance Market Poised to Reach US$ 102.4 Billion by 2032 as USA and Japan Lead a New Era of Growth | DataM Intelligence
2025-09-17
PR Newswire
Embrace Pet Insurance Powers Next Generation of Shelter Veterinarians with $50K in Scholarships
2025-09-12
Company data provided by crunchbase