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CareSouth Medical & Dental · 15 hours ago

Patient Engagement Training Coordinator (Internal)

Baton Rouge, LA, USA, 70806

Full-time

Onsite

Mid Level

3+ years exp

CareSouth Medical & Dental is seeking a Patient Engagement Training Coordinator who will plan, organize, and conduct training for Patient Engagement Staff. The role involves providing one-on-one training, reviewing daily processes, and assisting with refresher training while ensuring quality patient engagement practices.

CommunitiesDentalHealth CareMedical

Responsibilities

Knowledge and understanding of Employee Handbook

Carry out the meaning of the CSMD Mission and Vision statements

Practice a culture of safety to reduce or prevent risk of injury, claims, loss, or liability by utilizing the Risk Management and Infection Control Plan

Perform responsibilities with a high-quality standard to yield improved compliance, quality, and patient outcome measures by adhering to the Quality Improvement Plan

Be present and ready for work as scheduled

Attend in-service training, departmental meetings, and community events

Work cohesively with team members and management

Provide guidance through the onboarding process and complete one-on-one training for Patient Engagement Staff

Arrange transportation for CareSouth patients according to guidelines

Greet all staff, patients, vendors and visitors in a courteous, compassionate, empathetic and professional manner

Provide updates and amendments to the onboarding training templates to the Human Resources Department to have record of training needs

Complete and submit record successfully completed onboarding training templates to the Human Resources Department within the first ninety days of a new hire's employment

Perform other duties as assigned

Report to other CareSouth facilities to perform duties assigned or needed

Patient Engagement Staff Interaction: Greet Patient Engagement Staff in a courteous, compassionate and empathetic, and professional manner. Assist with the onboarding process of Patient Engagement new hires. During this process, the Coordinator will work with the new hires by reviewing all Patient Engagement processes. Provide refresher training to existing patient engagement staff as needed

Patient Registration and Check-In/Out: The Coordinator will review the check-in/out process for Patient Engagement staff. This will include one-on-one training in Athena or similar electronic health records with the new team members. The paperwork, how patients are registered, and the information verified will be reviewed during this process

Insurance Verification/Sliding Fee: Confirming insurance coverage and entering all insurance information into the EHR will be reviewed with the Coordinator. In addition to insurance verification review, the Sliding Fee application will be reviewed with the new hires. Conducting household income assessment to calculate sliding fee cost for services

Scheduling and Appointment Management: The scheduling protocols will be reviewed for all providers and specialties with new hires and existing Patient Engagement Staff. Scheduling, confirming, and managing appointments to ensure efficient patient flow

Communication: Conferring with Patient Engagement Staff in person to provide guidance on all Patient Engagement processes with clear communication styles. The coordinator's communication involves building trust through active listening, empathy, and clear, concise language, adapting to the new hire or existing staff way of communicating. While using positive reinforcement and guiding them with open-ended questions to foster self-identification of goals, the coordinator will facilitate a partnership with the staff

Record Management: Encourage the staff to maintain accurate, confidential patient records, including demographic information, income information, appointments, insurance information, promissory notes, etc

Financial Management: The payment process will be reviewed and cover processing payments, collecting co-pays, fees, deductibles and patients' income information. It will also include updating promissory notes

Confidentiality and Compliance: Protect patient privacy and maintain confidentiality of medical information. Following HIPAA regulations and requirements

Performance Improvement: Identify areas of improvement for the Patient Engagement Department. Recommend improvements and conduct review of processes. Participate in staff meetings and huddles

Scheduling Patient Transportation: Schedule requested patients' rides, follow transportation protocols and guidelines. Maintain transportation documentation

Qualification

Electronic Health RecordsCustomer ServiceCommunication SkillsData EntryOrganizational SkillsComputer ProficiencyProblem-solvingAttention to Detail

Required

High School Diploma or equivalent. Completion of a Medical Office Administration program is preferred

3 + years of customer service experience

2 + years of Electronic Health Records (medical and dental); must have strong computer skills

Excellent verbal and written communication skills

Friendly, welcoming, and compassionate disposition

Must have exceptional interpersonal communication skills

Must be able to effectively resolve conflicts

Performs all job responsibilities in full compliance with all applicable laws, rules, regulations, policies, and procedures

Preferred

2 + years of medical office experience preferred

Benefits

Medical

Dental

Vision

Short and Long- term disability

401k

13 paid holidays

PTO

Accidental insurance

Company

CareSouth Medical & Dental

CareSouth is a private non-profit Federally Qualified Health Center that provides a comprehensive range of community-based medical, dental and behavioral health services.

Founded in 1997

Baton Rouge, Louisiana, USA

51-200 employees