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Collins Aerospace · 2 hours ago

24/7 Customer Service Representative (ONSITE)

Fulton, MD

Full-time

Onsite

Mid, Senior Level

$58K/yr - $111K/yr

6+ years exp

Collins Aerospace is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. They are seeking a Staff Customer Support Center Helpdesk Technician to serve as the external face for the Raytheon Solipsys business, addressing customer requests and providing technical support primarily for military and defense customers.

AerospaceIndustrialMilitarySatellite Communication

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Receive customer input, via both phone and email. Requests include Raytheon Solipsys software license purchase quotes and sales, technical questions about software, and access to download site for delivery of software and documentation

Provide confirmation response to customer, assess request, take action to answer request or elevate to engineering team for deeper technical response, and aggressively track requests through completion

Work 40 hours per week supporting 24/7 coverage in office. Must be available to support any of 3 shifts a day and provide coverage on weekends and Holidays, as needed

Qualification

Technical Helpdesk experienceSoftware integrationLinux operating systemMicrosoft WindowsC++ knowledgeJava knowledgeCommandControl systemsVerbal communicationWritten communication

Required

Typically requires an AA/AS degree (or other 2-year post high school training) with a minimum of 6 years of relevant experience in the Technical Helpdesk or Information Technology field

The ability to obtain and maintain a U.S. government issued security clearance is required

U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

Preferred

Experience integrating and maintaining software, computer hardware or network infrastructure

Working knowledge of Linux and Microsoft Windows operating systems

General knowledge of C++ and Java software development

Previous experience supporting Command and Control software systems

Excellent verbal and written communication skills

Benefits

Medical, dental, and vision insurance

Three weeks of vacation for newly hired employees

Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

Tuition reimbursement program

Student Loan Repayment Program

Life insurance and disability coverage

Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

Birth, adoption, parental leave benefits

Ovia Health, fertility, and family planning

Adoption Assistance

Autism Benefit

Employee Assistance Plan, including up to 10 free counseling sessions

Healthy You Incentives, wellness rewards program

Doctor on Demand, virtual doctor visits

Bright Horizons, child and elder care services

Teladoc Medical Experts, second opinion program

And more!