Field Technical HCP Educator jobs in United States
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Syneos Health Commercial Solutions · 13 hours ago

Field Technical HCP Educator

positionPortland, OR
timeFull-time
remoteHybrid
seniorityMid Level
money$105K/yr - $122K/yr

Syneos Health Commercial Solutions is dedicated to improving patient care and empowering healthcare providers. The Field Technical HCP Educator will deliver onboarding and technical support to healthcare professionals using a specialized HCP portal, ensuring a seamless user experience that supports patient treatment initiation.

Biotechnology

Responsibilities

Educate HCPs and office staff on portal access, navigation, and best practices through in-person and virtual sessions
Serve as the first point of contact for login issues and technical troubleshooting, escalating complex problems as needed
Use digital tools to provide virtual support and guide users through the portal interface
Ensure all activities comply with industry regulations (e.g., HIPAA, FDA) and maintain accurate records of interactions
Collect user feedback to identify issues and collaborate with internal teams to enhance the platform and expand its use across the organization

Qualification

Field Reimbursement experienceHealthcare application supportTechnical troubleshootingVirtual training deliveryHealthcare IT knowledgeCommunication skillsMicrosoft Office proficiencyCRM systems knowledgeRemote support toolsWeb platforms

Required

Bachelor's degree
Prior experience in Field Reimbursement, Educator or technical support in healthcare or pharmaceuticals
Experience supporting healthcare applications (e.g., HCP systems, patient-facing platforms, clinical site tools)
Strong communication skills with the ability to explain technical concepts to non-technical users
Comfortable delivering both in-person and virtual training sessions
Willingness to travel and must reside within 50 miles of a major airport

Preferred

Familiarity with Patient Customer Support Programs, Value & Access, Field Reimbursement Manager, or similar roles
Field-based customer service, sales, or engagement experience
Knowledge of healthcare IT systems (e.g., EHRs, pharmacy software) is a plus
Understanding of web-based platforms, user interfaces, and troubleshooting methods
Proficiency in Microsoft Office, CRM systems, and remote support tools

Benefits

Health benefits to include Medical, Dental and Vision
Company match 401k
Flexible paid time off (PTO)
Sick time

Company

Syneos Health Commercial Solutions

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Syneos Health® is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success.
location
Morrisville, NC, US
people-size10001+ employees
web-link
https://commercialcareers.syneoshealth.com/

Funding

Current Stage
Late Stage

Leadership Team

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Phil Moussally
CFO Deployment Solutions
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Barrie Pendsay
Chief Operating Financial Officer
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Company data provided by crunchbase