Apply on Employer Site

SewerAI · 1 day ago

Customer Enablement Manager

United States

Full-time

Remote

Mid Level

$82K/yr - $93K/yr

3+ years exp

SewerAI Corporation is transforming underground infrastructure management through AI-powered inspection and risk analysis. They are seeking a Customer Enablement Manager who will be responsible for executing and improving customer onboarding and training programs to drive adoption and speed-to-value for customers.

Artificial Intelligence (AI)InfrastructureMachine LearningSoftware

Responsibilities

Independently deliver live customer training sessions, webinars, and onboarding workshops

Own assigned SewerAI University courses or training tracks, including session delivery and ongoing updates

Create, update, and maintain enablement content such as training decks, guides, videos, and self-service documentation

Ensure training content remains accurate and aligned with current product functionality

Collect and synthesize customer feedback to improve training effectiveness and clarity

Execute standardized onboarding programs for new customers, ensuring training milestones are completed on time

Manage onboarding activities for small to mid-complexity customers with minimal oversight

Coordinate with Professional Services and Senior Enablement Managers on onboarding for enterprise or complex accounts

Monitor onboarding progress and proactively surface risks, delays, or adoption challenges

Reinforce best practices for workflows, configuration, and product usage to accelerate customer time-to-value

Own execution of defined enablement initiatives (e.g., new course rollouts, training refreshes, onboarding updates)

Track enablement metrics such as training attendance, completion, and early adoption indicators

Identify recurring customer challenges and recommend content or process improvements

Support enablement-related project work, timelines, and deliverables

Partner with Marketing to support customer-facing educational content and campaigns

Collaborate with Product and Engineering to stay current on feature releases and translate changes into training updates

Contribute to internal enablement resources used by Customer Success and Professional Services teams

Serve as a reliable enablement point of contact for internal stakeholders on assigned initiatives

Qualification

Customer enablement experienceTraining program deliveryFacilitation skillsLMS platforms familiarityProject execution skillsCustomer feedback synthesisContent creationCross-functional collaborationOrganizational skills