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Canon EMEA · 10 hours ago

Client Service II Representative- Print Production (Copy Operator)

New York, NY

Full-time

Onsite

Entry Level

$17.20/hr - $23.37/hr

1+ years exp

Canon U.S.A., Inc. is a leading provider of consumer, business-to-business, and industrial digital imaging solutions. They are seeking a Client Service II Representative to oversee site operations, manage responsibilities within the team, and ensure excellent customer service while handling print production tasks.

Cloud ManagementHardwarePrinting

No H1B

Responsibilities

Promptly informs supervisor of potential problems or customer concerns

Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal

Strong focus on providing good customer service

Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded

Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements

Responsible for communicating and training team in changes to workflow or procedure

Oversees and manages daily and monthly records on service activity

Effectively communicates with the client and staff

Where appropriate, may serve as main point of contact to the client for daily activity and participate in client meetings on account activity

Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location

Attends cross-functional trainings to ensure ability to provide coverage when short-staffed

Site responsibility and location of coverage may change based on client and/or division needs

Responsible for prompt and accurate reproduction of all print requests

Reviews electronic file for print readiness, prints documents, punches, binds, assembles, sorts, laminates and performs pre-delivery quality control check

Receives, logs, delivers and tracks all activity for reporting purposes

Responds to customer requests

Performs routine upkeep and basic maintenance of equipment

Records and tracks customer inquiries and fulfillment of requests

Performs daily convenience care functions as needed

Qualification

Copy/Print ProductionCustomer ServiceTechnical KnowledgeCommunication SkillsMultitaskingBasic Equipment MaintenanceTeam Management

Required

HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience

Good computer skills/technical knowledge

Ability to lift up to 50lbs

Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties

Ability to work OT as needed

May require driving between multiple client locations, may also require a personal vehicle (valid driver's license and acceptable driving record necessary)

Prior experience in a customer service environment

Ability to multitask and prioritize in order to meet deadlines

Good customer service and communication skills

Ability to work with minimal supervision

Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises