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Heartland · 10 hours ago

Sr Director, International Product and Hardware

Charlotte, North Carolina, USA

Full-time

Hybrid

Senior Level, Lead/Staff

10+ years exp

Global Payments is a leading company in the payments technology sector, and they are seeking a Sr. Director, International Product and Hardware to manage the Genius platform across international markets. This role involves balancing regional requirements with a scalable core product and translating market needs into actionable product strategies and capabilities.

Credit CardsPaymentsTransaction Processing

H1B Sponsor Likely

Responsibilities

Own the international product strategy for Genius retail and small business

Manage the world-wide payment hardware strategy and roadmap, balancing regional device needs with a scalable Genius core platform

Evaluate regional needs and determine whether they belong in core, configuration, or localized extensions

Maintain clarity on global core vs. regional responsibility boundaries

Partner with regional teams to understand market-specific requirements

Translate regional insights into clear product requirements and roadmap inputs

Support international launches with product readiness and enablement

Work with engineering to support scalable multi-market capabilities

Collaborate with design to ensure localized experiences align with Genius standards

Partner with compliance and legal teams on regional regulations

Coordinate with delivery, QA, and support teams for rollout readiness

Lead backlog prioritization for international initiatives

Manage cross-market dependencies, risks, and technical debt

Serve as an escalation point during international rollouts

Ensure strong documentation of platform and regional configurations

Qualification

Product managementInternational product strategyAgile developmentSaaS experiencePayments experiencePOS experienceJira proficiencyConfluence proficiencyCross-functional communicationSystems thinkingCustomer empathy

Required

10+ years product management experience in SaaS, payments, POS, or commerce

Experience supporting international or multi-market products

Strong systems thinking and platform mindset

Excellent cross-functional communication skills

Experience with agile development methodologies

Proficiency with Jira, Confluence, and documentation tools

Preferred

Experience with small business POS or payments ecosystems

Familiarity with international payments, hardware, and compliance

Experience balancing global consistency with local needs

Comfort working across time zones and cultures

Company

Heartland

Glassdoor3.3

Heartland is a fintech company offering payment processing services and point of sale systems for businesses and educational institutions.

Founded in 1997

Oklahoma City, Oklahoma, USA

1001-5000 employees

https://www.heartland.us

H1B Sponsorship

Heartland has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2021 (1)