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Avidex · 2 months ago

Customer Service and Support Representative - II

Cary, NC, US

Full-time

Onsite

Entry, Mid Level

2+ years exp

Avidex is a leading force in the audiovisual and IT integration industry, celebrated for delivering cutting-edge solutions to a diverse clientele. They are seeking a skilled Customer Service and Support Representative - II to provide operational support for the Managed Services department, identifying and resolving technical problems for customers and ensuring timely service request resolutions.

AudioAudio/Visual EquipmentInformation Technology

Responsibilities

Represent our company values while providing our customers with Help Desk support

Provide Help Desk support per department process workflow and management

Provide case management including opening, notating, tracking, updating, and reporting on service tickets and work orders

Assure parts and equipment repairs are processed accurately and in a timely manner

Coordinate with vendors for orders, repairs, RMAs, and return status

Facilitate subcontractor estimates, quotes, purchase order requests, and invoice processing

Review and submit sub-contractor invoices to management for approval

Process equipment returns and assist with advanced replacements

Escalate all unresolved repair problems to management

Qualification

AVIXA CTS certificationHelp Desk supportCustomer relationship managementMicrosoft Office proficiencyProblem-solving skillsTime-management skillsCommunication skills

Required

High School Diploma or GED

2+ years in a Help Desk support position or a similar job role

Good computer skills including proficiency using Microsoft Office and a PDF editor are required

Must possess good customer service, problem-solving, and time-management skills, and be able to prioritize and organize workloads for effective implementation

Must be able to work successfully in a fast-paced and multitasking environment

Must have good verbal, written, and listening communication skills

Must be able to effectively oversee stressful situations in a calm and professional manner

Preferred

Associate degree is preferred

An AVIXA CTS certification is preferred

Customer relationship management (CRM) and service ticketing software experience preferred

Benefits

Full medical, dental and vision benefits

401(k) with employer match

Up to 3 weeks of Vacation and 7 days of Sick time off, both prorated

10 paid holidays.

8 hours to volunteer on your favorite cause

Tuition reimbursement

Career and personal development opportunities

Company

Avidex

Avidex is an award-winning, full service audiovisual firm. An innovative leader in the design, integration, project management, equipment It is a sub-organization of Telerent Leasing Corp.

Founded in 2003

Bellevue, Washington, USA

501-1000 employees