Payment Services Manager jobs in United States
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CommonWealth One Federal Credit Union · 2 months ago

Payment Services Manager

positionAlexandria, VA, US
timeFull-time
remoteOnsite
senioritySenior Level
money$84K/yr - $104K/yr
date5+ years exp

CommonWealth One Federal Credit Union is seeking a Payment Services Manager to oversee the daily operations of debit and credit card processing and related services. This role involves leading a team, managing vendor relationships, ensuring compliance, and implementing risk mitigation strategies.

Financial Services
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Diversity & Inclusion

Responsibilities

Lead and support Payment Services staff, including coordinators and fraud specialists
Serve as subject matter expert and escalation point for complex transactions and member issues
Manage daily electronic payments, wire transfers, mobile deposits, and digital wallet processes
Ensure compliance with EFT, NACHA, BSA, OFAC, and other regulatory requirements
Oversee reconciliation of new account payments, return deposit items, and general ledger closings
Maintain and update department procedures; prepare audit reports and conduct business continuity testing
Monitor fraud trends and implement risk mitigation strategies
Collaborate with vendors and internal departments to ensure seamless service delivery
Support budget development and monitor departmental performance metrics
Provide training, coaching, and performance management for staff

Qualification

Payment services operationsRegulatory complianceTeam developmentAdvanced ExcelCritical thinkingMicrosoft OfficeWisdomCorrelation systemsCommunication skillsOrganizational skillsProblem-solvingDecision-making

Required

Bachelor's degree in Accounting, Finance, or related field (or equivalent experience)
5–8 years of experience in payment services operations
Proven supervisory experience with a focus on team development and performance
Advanced Excel skills (including pivot tables); proficiency in Microsoft Office
Strong critical thinking, problem-solving, and decision-making abilities
Excellent communication and organizational skills; ability to manage competing priorities

Preferred

Knowledge of Wisdom and Correlation systems preferred

Company

CommonWealth One Federal Credit Union

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CommonWealth One Federal Credit Union is a full-service not-for-profit that offers personal and commercial banking solutions.
dateFounded in 1944
location
Alexandria, Virginia, USA
people-size51-200 employees
web-link
http://www.cofcu.org/

Funding

Current Stage
Growth Stage

Leadership Team

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Rob Case
Senior Vice President and Chief Information Officer
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Recent News

WebWire
CommonWealth One Federal Credit Union Wins First Place Desjardins Adult Financial Education Award, Reinforcing Commitment to Community Financial Literacy
2025-02-22
WebWire
CommonWealth One Federal Credit Union Welcomes Rob Case as Senior Vice President and Chief Information Officer
2023-10-19
Company data provided by crunchbase