WEOKIE Federal Credit Union · 2 weeks ago
Consumer Lending Manager
Oklahoma City, OK
Full-time
Onsite
Mid, Senior Level
3+ years expWEOKIE Federal Credit Union is seeking a Centralized Lending Manager who will lead a team of Centralized Sales Specialists and Processors. The role involves training, coaching, and developing the sales team while ensuring a positive member experience throughout the loan application process.
BankingFinancial Services
Responsibilities
Maintain a highly motivated, well-trained staff, maintaining effective employee relations
Effectively lead and supervise specific lending department personnel, including training, reviewing, scheduling and other administrative duties
Seeks to continually improve the user experience using technology and efficient processes
Monitor key products and sales to ensure profitable and sound business practices and a high quality of service for members
Maximize opportunities to cross sell our additional products and services to members who apply for a loan
Process, underwrite and/or close loans
Uses coaching as the primary tool for improving staff performance by holding regular coaching sessions and documenting results
Provide exceptional member service to our members
Abide by all applicable policies, procedures, and regulations
Effectively focus and direct the work of staff in order to achieve lending goals
Mentor and train staff to assist with retention and succession planning efforts
Effectively present credit union products and services to members to grow the business
Qualification
Required
1 to 3 years leadership experience
Two+ years call center experience
Highly effective at managing multiple priorities
Demonstrated ability to analyze, reason, problem solve and prioritize work independently
Builds member confidence, is committed to increasing member satisfaction, sets achievable member expectations, assumes responsibility for solving member problems, ensures commitments to members are met and responds to internal members
Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and meets attendance/punctuality requirements
Deals with others in a straightforward and honest manner, is accountable for actions, maintains confidentiality, supports company values, conveys good news and bad
Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, and is in command of critical issues
Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow
Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, and owns/acts on quality problems
Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback, and handles constructive criticism
Company
WEOKIE Federal Credit Union
In 1969, the employees of Western Electric of Oklahoma pooled their resources to form a not-for-profit cooperative and named it WEOKIE (WE = Western Electric, OKIE = Oklahoma).
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Carpenter
Chief Executive Officer
Joseph Jackson
Chief Financial Officer
Company data provided by crunchbase