Mortgage Solutions Financial · 1 week ago
Late Stage Collector
Colorado Springs, CO
Part-time
Onsite
New Grad, Entry Level
$24/hr - $26/hrMortgage Solutions Financial is a national mortgage lender based in Colorado Springs, committed to serving clients with integrity and respect. They are seeking a Late Stage Collector who will be responsible for recovering overdue payments from individuals or businesses, negotiating repayment plans, and maintaining compliance with debt collection regulations.
FinanceFinancial ServicesMortgage
Responsibilities
Initiate contact with individuals or businesses who have outstanding debts, using various communication channels such as phone calls, emails, or letters
Work with debtors to negotiate and establish realistic repayment plans based on their financial situation
Clearly communicate information regarding the outstanding debt, including the amount owed, due dates, and any applicable fees or interest
Respond to debtor inquiries and assist in understanding the terms of the debt and available repayment options
Maintain detailed and accurate records of all interactions with debtors, including conversations, agreements, and any relevant information
Ensure compliance with local, state, and federal regulations governing debt collection practices, including the Fair Debt Collection Practices Act (FDCPA)
If necessary, escalate cases to legal or senior collection professionals when standard collection methods are unsuccessful
Conduct collections in a professional and ethical manner, treating debtors with respect and adhering to industry standards
Achieve individual and team targets for debt recovery, call volumes, and other performance metrics
Regular, reliable and predictable attendance is an essential function of this position
Resolves customer inquiries and issues through phone, email, and chat interactions
Qualification
Required
Strong negotiation and communication skills
Knowledge of debt collection laws and regulations
Ability to handle challenging and sensitive conversations with debtors
Attention to detail in documenting and recording information
Familiarity with collection software and systems
Benefits
Health, Dental and Vision Insurance
Options to participate in a Health Savings Account
Flexible Spending Account
Health Reimbursement Arrangement
Life and AD&D coverage
Voluntary Supplemental Life
Voluntary Short-Term, Long-Term Disability and Supplemental insurance
Participate in a company retirement plan
Company
Mortgage Solutions Financial
Mortgage Solutions Financial is a mortgage company that offers financial planning and home loan services for individuals and families.
Founded in 1995
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Trusheim
Chief Financial Officer
AMALIA SALAZAR
Licensed Loan Partner
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