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Exiger · 5 hours ago

Implementation Manager

McLean, VA

Full-time

Hybrid

Mid, Senior Level

1+ years exp

Exiger is revolutionizing risk and compliance management through technology-enabled and SaaS solutions. The Implementation Manager will lead client interactions from contract signature to implementation completion, ensuring successful deployment of Exiger's solutions and maintaining strong client relationships.

Artificial Intelligence (AI)ComplianceInformation TechnologyLegalRisk ManagementSaaSSoftwareSupply Chain Management

No H1B

U.S. Citizen Only

Responsibilities

Lead and manage the full implementation lifecycle, from initial client onboarding to successful deployment of Exiger's solutions

Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction

Drive internal process focused initiatives ensuring consistent standards are adopted across the practice

Provide comprehensive training and support to clients to ensure effective adoption and use of Exiger's products

Prepare and deliver detailed project documentation; providing timely and accurate reporting regarding implementation status both internally and externally

Maintain a thorough knowledge of Exiger's Core products, services and strategic services

Ad-hoc and other projects and responsibilities may be added at the manager's discretion

Work closely with internal teams, including sales, product management, engineering, and customer support, to ensure a seamless transition from sales to implementation and implementation to customer success

Qualification

Client ManagementProject ManagementSupply Chain Risk ManagementData AnalysisThird-Party Risk ManagementCompliance KnowledgeMicrosoft Office SuitePresentation Skills