Humana · 1 month ago
Customer Service Transitions Professional
United States
Full-time
Remote
Entry Level
$43K/yr - $56K/yr
3+ years expHumana is a healthcare company focused on putting health first, and they are seeking a Customer Service Transitions Professional to support transitions such as provider departures and health plan terminations. The role involves assisting members through changes, addressing their questions, and providing customer service to reduce churn.
Health CareHealth InsuranceInsuranceVenture Capital
Responsibilities
Conduct outbound and answer inbound calls related to any attrition mitigation marketing communications
PCP Terminations – Help ensure engaged members get their questions answered, understand the situation they are in and get assistance with any clinical connections or assurances during this transitional period
Mass Moves – Follow up with patients that we previously acquired to help them get their 2nd appointment scheduled
Center Consolidation / Relocation – Assist with directions, rescheduling appointments and any clinical connections or assurances needed during this transitional period
Plan Changes – Reach out to newly acquired patients that are on a plan that we don’t accept to connect them with a broker
Organic patient orientation – Onboard and orient new, engaged patients acquired through traditional sales channels
Qualification
Required
3 years of technical experience
Strong critical thinking and problem-solving skills
Proficiency in all Microsoft Office Programs including Word, PowerPoint, Excel, Access, etc
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred
Previous work from home experience
Previous call center or patient outreach experience
Bilingual English/Spanish
Benefits
Health benefits effective day 1
Paid time off, holidays, volunteer time and jury duty pay
Recognition pay
401(k) retirement savings plan with employer match
Tuition assistance
Scholarships for eligible dependents
Parental and caregiver leave
Employee charity matching program
Network Resource Groups (NRGs)
Career development opportunities
Medical, dental and vision benefits
Time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
Short-term and long-term disability
Life insurance
Company
Humana
Humana is a health insurance provider for individuals, families, and businesses.
10001+ employees
H1B Sponsorship
Humana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (282)
2024 (246)
2023 (284)
2022 (274)
2021 (212)
2020 (84)
Funding
Current Stage
Public CompanyTotal Funding
$13.07B2025-05-30Post Ipo Debt· $5B
2025-03-03Post Ipo Debt· $1.25B
2024-03-11Post Ipo Debt· $2.25B
Leadership Team
Jim Rechtin
CEO and President
Colin Drylie
Senior Vice President, Experience Transformation
Recent News
2026-01-16
2026-01-16
2026-01-14
Company data provided by crunchbase