Memorial Hermann Health System · 1 day ago
Supplemental PBX Operator - Memorial City
Houston, TX
Part-time
Onsite
Entry Level
1+ years expMemorial Hermann Health System is dedicated to delivering high quality, efficient care while creating exceptional experiences for every community member. The Supplemental PBX Operator is responsible for ensuring effective communication between parties and hospital personnel, operating the telephone switchboard, and dispatching calls.
Health CareNon Profit
Responsibilities
Operates telephone switchboard, answering all incoming and in-house calls in a quick and professional manner; assist patients with information and directions to specific areas in the hospital; respond quickly and effectively to all emergency codes using proper hospital procedures
Utilizes paging system and overhead paging to issue fire alarms, disaster alerts, STAT calls and page MET’s and physicians. Make announcements as requested over the hospital intercom
Communicates patient needs to appropriate personnel, following proper reporting procedures in compliance with HIPPA laws, documenting all patient concerns/complaints and ensuring adequate follow-up
Monitors Phone-O-Matic systems; ensures availability of TDD telephone and amplified receivers, arranging for delivery and maintaining logs; replaces non working phones and lists on repair log
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues
Other duties as assigned
Qualification
Required
One (1) year customer service experience
Ability to operate telephone switchboard; basic computer skills required
Strong interpersonal skills and ability to communicate effectively with the public, physicians, ancillary departments and other staff members
Strong customer service skills and ability to multi-task while working in a complex and stressful environment
Company
Memorial Hermann Health System
Advancing Health. Personalizing Care.
10001+ employees
H1B Sponsorship
Memorial Hermann Health System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (6)
2023 (11)
2022 (6)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$5MKey Investors
The John M. O'Quinn FoundationBlue Cross and Blue Shield of Texas
2022-08-02Grant· $5M
2022-07-07Grant
Leadership Team
Michael Roussos
SVP, President of Academic Hospitals and CEO, Memorial Hermann-Texas Medical Center Campus
David Wong, MD
Director, Virtual Health Product Management
Recent News
Company data provided by crunchbase