Bethune-Cookman University · 1 week ago
Communications Officer (Dispatcher)
Daytona Beach, FL
Full-time
Onsite
Entry Level
1+ years expBethune-Cookman University is seeking a Communications Officer (Dispatcher) for their Campus Safety Department. The role involves operating the Department of Campus Safety Communications Center, handling emergency and non-emergency calls, and monitoring various safety systems.
Higher Education
Responsibilities
Utilize proper telephone etiquette when answering the telephone
Multitasking capability and calm, efficient function under stressful conditions are essential (i.e. dispatch calls to Campus Safety Officers, communicate on the telephone and monitor the video surveillance system)
Takes emergency and non-emergency calls for assistance, dispatching appropriate unit, and maintaining contact with responding units to gather and supply information
Make notification to emergency services when requested (law enforcement, EMS, and fire personnel) and provide exact address location where services are needed
Ensure that all communications equipment is working properly and reporting to appropriate person when equipment is not functioning
Communications is a 24 hour, seven days a week operation and therefore, this position may require irregular hours. May also be required to work on-call in an emergency
Monitor the CCTV video surveillance system and report inappropriate activity to Campus Safety Officers and/or the on-duty supervisor
Capable of operating the Computer Aided Dispatch system (NaviGate) while simultaneously speaking on the telephone, radio or both, ensuring that all activities are logged properly
Develop and issue emergency campus wide alerts when required
Discretion and the ability to keep all records, communications and other information in absolute confidence
Qualification
Required
Associate degree; supplemented with one (1) year of experience in a position requiring the use of interpersonal/communication skills and high interaction with the public. Must be able to type accurately
Must possess a valid driver license upon the effective starting date and a valid Florida Drivers License no later than 30-days after the effective starting date
Ability to use a two-way radio for official communications, communicating in a clear, concise and intelligible manner under all conditions at all times
Ability to react promptly and correctly in emergency situations
Ability to make independent decisions that are permitted with minimum supervision
Ability to work effectively with co-workers, university staff and faculty and members of the public that may visit the university
Ability to accurately communicate required information in a timely manner
Ability to stay aware and alert to the surrounding conditions and situations
Proficient in the use and operation of the NaviGate C.A.D. system
Proficient in the use and operation of the E2 Campus Alert system
Basic computer proficiency including keyboarding, data entry, data retrieval, electronic forms completion, and proficiency with Windows 7, Microsoft Outlook, Microsoft Office Suite, program designs and development
Ability to follow written and oral instructions
Ability to actively listen to requests for service via telephone and radio; clearly articulate questions, instructions, and information; and take appropriate action in accordance with established procedures and guidelines
Ability to rapidly assimilate information from a variety of sources to direct appropriate resources where they may be needed
Ability to function under pressure or in emergency situations
Ability to manage multiple tasks and activities in a fast-paced environment in accordance with established policies, procedures, and training
Strong interpersonal skills; excellent verbal and writing skills; aptitude for working collaboratively and independently; capacity to multi-task, organize, and work under limited supervision
Must have strong organizational skills and the ability to meet deadlines
Must have the ability to respond effectively to the needs of a diverse and demanding student and parent population
Preferred
Bachelor's is preferred
Other combinations of experience, training and education which provide the knowledge and abilities necessary to perform the work may be considered
Company
Bethune-Cookman University
Bethune-Cookman University is a school in Daytona Beach.
201-500 employees
H1B Sponsorship
Bethune-Cookman University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2021 (4)
Funding
Current Stage
Growth StageLeadership Team
John Pittman
Vice President for Fiscal Affairs and CFO
DJ McCarthy
ASST HEAD COACH, SP TEAMS COOR, TE'S COACH
Recent News
2025-09-12
2025-01-06
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