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Chemify Limited · 1 day ago

Customer Success Director, USA

United States

Full-time

Remote

Director/Executive

6+ years exp

Chemify Limited is creating a future where important molecules and drugs are instantly accessible, enhancing innovation and quality of life. The Customer Success Director will be responsible for maintaining and expanding the customer base by building strong relationships and coordinating alliance management with project managers.

Artificial Intelligence (AI)ChemicalManufacturingRobotics

Hiring Manager

Isla Griffin

Responsibilities

Lead a high performing role with the responsibility for key account management, and alliance management

Direct sales targets from the existing customer portfolio with an expectation of growing the business with the existing customer base

Co-develop and execute the company-wide CS strategy for the assigned territory with its European counterpart

Fully understand the current technology capabilities and existing market challenges it can fulfil

Ensure the translation of partner needs into tailored proposals and negotiate/close the deals over a highly professional contract management (CDA, MSAs, Amendments, etc) process

Keep a close interface and excellent working relationship with the Senior Leadership Team as well as within the entire Chemify organization

Qualification

MScPhD in Life SciencePharmaceutical discovery knowledgeSenior alliance management experienceBusiness administration trainingKey account managementNegotiation skillsCommercial awarenessResilienceCustomer centricityTeam playerCommunication skills

Required

MSc or PhD in a Life Science related discipline Degree in chemistry is considered a plus

Further training in business administration and/or marketing and sales

Extensive market and industry knowledge in the field of pharmaceutical discovery/development and CRO business

Minimum 6-7 years professional experience as a senior alliance management/business development professional (client facing), ideally leading the function with broad expertise across customer onboarding, management and growth

Experienced in key account management, alliance management and/or business development and for US market A deal sheet (while leading the negotiations and contracting) of multiple >5M relationships with biotechs and pharma companies from the sell side (existing customers accepted) would be a plus

Demonstrated longevity with at least one company where the incumbent has built something