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Manulife · 3 hours ago

US Benefits Program Consultant

Boston, MA

Full-time

Hybrid

Mid Level

$73K/yr - $122K/yr

3+ years exp

Manulife is a leading international financial services provider, and they are seeking a US Benefits Program Consultant to join their benefits team. The role involves overseeing US benefits program operations, managing vendor relationships, and ensuring a positive experience for employees and retirees.

FinanceFinancial ExchangesFinancial Services

Responsibilities

Manage benefits administration process, including managing our third-party benefits administrator and collaborating with internal stakeholders including Finance, Payroll and Employee Relations ensuring a favorable experience for our colleagues, retirees and plan participants

Coordinate with our third-party benefits administrator to ensure benefits information is reflected accurately and being administered correctly, both throughout the year and in preparation for annual enrollment

Coordinate with outsourced benefits administration vendor to ensure benefits data is managed accurately

Participate in vendor calls on service delivery and report on vendor performance

Collaborate with external vendors and internal departments to resolve any issues related to benefits administration promptly and efficiently

Management of benefits administrator including aiding in research and resolution of escalated member issues, conducting weekly calls as necessary to manage vendor operations, recommend plan changes or program enhancements based on organizational strategic goals

Identify opportunities for benefit process improvement and partner with stakeholders to implement automation/enhancements

Support program compliance, vendor performance tracking, audits and reporting

Play a key role in annual enrollment planning, communications, and execution

Manage and/ or perform ad-hoc benefits projects on behalf of the Global Benefits and Wellbeing Team as necessary

Qualification

US benefits administrationVendor managementProject managementHRIS integrationsMicrosoft ApplicationsBenefits complianceWorkdayProcess improvementRelationship building

Required

3+ years experience with US benefits administration

Proven vendor management and relationship building skills

Proven project management experience

Experience with complex HRIS, payroll and vendor integrations

Proficient with Microsoft Applications

Preferred

Experience leading benefits operations

Experience in large multi-state organizations

Knowledge of benefits compliance and regulatory requirements

Experience with Workday

Benefits

Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage

Adoption/surrogacy and wellness benefits

Employee/family assistance plans

Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)

Financial education and counseling resources

Generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year

Full range of statutory leaves of absence