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Automated Media Inc. · 3 weeks ago

Tire Program Specialist

United States

Full-time

Remote

New Grad, Entry Level

$17/hr - $19/hr

Automated Media Inc. is seeking a Tire Program Specialist to handle various responsibilities related to tire orders and customer service. The role involves assisting dealerships with billing concerns, resolving disputes, and providing superior customer service while ensuring accurate order processing.

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Responsibilities

Responding to inbound and outbound calls with car dealerships, distribution centers, and automotive field managers for tire orders and returns. Research and track down hard to locate tires

Assisting dealers with a variety of billing concerns, including overages, shortages, incorrect pricing, and delivery disputes. Ensure the accurate processing of orders daily

Serving as a liaison between the dealer and manufacturers to resolve ordering, shipping, and billing disputes

Responding to customer requests/inquiries within one business day, providing superior customer service, technical related advice, and translating inquiries into opportunities

Representing AMI with all GM dealers

Manual processing of dealer credits and invoices

Tire Manufacturer rejection reconciliation

Basic program questions (requests for bulletins, etc.)

GM Invoice number requests

Part number and pricing requests

OE fitment questions (requires knowledge of replacement requirements, including TPC)

Tire selection for acceptable replacement tires (requires knowledge of speed and load ratings)

Price Tape errors/price discrepancies

Dealer competitive pricing questions

OE 'Bumper to Bumper' warranty Issues

Aftermarket warranty support

Tax questions

Merchandising materials

Support for Price Match Guarantee online claim process

Tire manufacturer promotions and rebates

Evaluating the customer’s needs and determining appropriate actions

Contributing to the development and sharing innovative ideas to improve processes and policy to enhance customer experience. Strive for one call resolution with every customer

Interacting with other departments to ensure timely responses to customer inquiries and orders

Resolving customer concerns and questions as they relate to delivery issues

Displaying a professional manner when dealing with internal and external customers

Completing administrative documentation required

Inputting critical notes to contact center management system

Attending all training sessions, as required

Willingness to be a backup for other team members