Sheboygan County · 1 month ago
Full-Time Front Desk Student Support Specialist
Hamlet, NC
Full-time
Onsite
New Grad, Entry LevelSheboygan County is seeking a Front Desk Student Support Specialist to assist Student Services by providing exceptional customer service to visitors, students, and other college employees. The role involves responding to inquiries, providing information about courses and services, and ensuring customer satisfaction.
GovernmentGovTechPublic Relations
Responsibilities
Ensure customer satisfaction and provide professional customer support
Maintain a positive, empathetic, and professional attitude toward visitors, students, college partners, and colleagues always
Answer phone inquiries and direct calls on an as needed basis
Maintain in-depth knowledge of RichmondCC programs. Provide course and program information to visitors and students about current and upcoming offerings which may be of interest; provide marketing materials as appropriate
Recommend potential courses or programs based on expressed interest and demand from the public and current students
Assist students with short-term/continuing education registration and payments
Process financial transactions, enter data into the appropriate systems, and review balance sheets for accuracy. Reconcile any identified discrepancies
Maintain records of customer/student interactions, transactions, comments, and complaints, utilizing the appropriate software or centralized repository
Maintain up-to-date information on certifications, courses, and programs that require additional documents for enrollment
Provide feedback on the efficiency of the customer service process, based primarily upon interactions with visitors and students
Collaborate with the Student Testing Coordinator and Academic Success Center to assist students in scheduling testing appointments (e.g., proctored tests, placement tests, etc.)
Perform required clerical duties: filing, typing, and creating or maintaining Student Services forms
Create identification badges, assign parking passes/stickers, and issue both to registered students and employees
Assist students with confirming and obtaining copies of their semester schedules
Provide directions and any needed assistance to campus visitors
Ensure telephone and visitor logs are current
Maintain and issue Wi-Fi access to guests, as needed
Willingness to accept and fulfill additional assignments
Qualification
Required
Must possess above average skills in typing, filing, and computer operation
Computer experience to include Windows and Microsoft Office Suite of programs, and preferably some experience with a student information system (e.g., Colleague, Banner, etc.)
Must demonstrate good verbal and written communications skills and deal effectively with RichmondCC staff, students, and the general public
In-depth knowledge of RichmondCC's programs and services
Outstanding customer service skills
Ability to multi-task
Ability to stay calm and de-escalate situations when visitors or students are stressed or upset
Associate degree in Office Systems Technology, Office Administration, Accounting, Business, or related field
Computer experience required
Experience working with customer support required
Benefits
Comprehensive benefits package
Company
Sheboygan County
Sheboygan County provide courteous, responsive, efficient and effective services.
Founded in 1838
501-1000 employees
Funding
Current Stage
Late StageRecent News
BizTimes - Milwaukee Business News
2023-02-27
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