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J&J Exterminating · 2 days ago

Inside Sales & Customer Relations Representative

Lafayette, LA

Full-time

Onsite

New Grad, Entry Level

J&J Exterminating is focused on pest control services and is seeking an Inside Sales & Customer Relations Representative to enhance revenue and client retention. The role involves handling inbound leads, performing outbound calls to reinstating services, and providing customer support during high volume periods.

E-Commerce

Responsibilities

Perform outbound calls utilizing our existing client base to reinstate services previously cancelled

Generate pre-qualified lead referrals for our Territory Sales Representatives by utilizing our existing client base to generate interest in additional services

Provide emergency support for the inbound call team during peak or high volume moments, to ensure the best experience for potential and existing clients

Positively interact with team members, managing supervisor, and other personnel as required to assure leads and new starts are addressed, and followed through according to company protocol

Professionally communicate with current and potential customers addressing concerns, questions, or issues about inspections, termite and pest control services, special and additional treatment requests

Discuss payment options, answer questions regarding account balances, and collecting payments prior to the start of new business

Send various types of correspondence to customers, and ask for referrals

Use a variety of lead sources to develop, promote and maintain relationships with potential customers throughout the entire J&J service area

Follow-up with existing or potential customers either as scheduled in office or as individually developed

Understand the variety of proposals and contractual documents and use them appropriately to complete account negotiations as required

Calculate figures and amounts: Add, subtract, multiply, and divide with whole numbers, fractions, decimals, and percentages; calculate averages, ratios, proportions and rates; convert decimals to fractions; convert fractions to percentages

Prepare appropriate specifications, treatment instructions, and estimate job costs to present our treatment/service plan recommendations to our customers

Type in a neat and articulate fashion to complete documents according state specifications and regulations and in accordance with office and work flow procedures

Complete lead and new account documentation using proper forms according to state specifications and regulations and in accordance with office and work flow procedures

Accept and process contracts and payments with the branch office as required by workflow protocol

Submit paper work as required for job payment and processing

Submit reports to the supervising manager as required

Notate any call-back or details to the reporting manager and/or CSR staff for further scheduling and processing

Update database to process orders, schedule service calls or changes, address complaints, and manage correspondence between customer and the service team

Ensure accuracy, confidentiality and security of digital files and filing systems

Maintain records of office daily business transactions and company records by completing and compiling financial and accounting transactions according to company policy and procedures

Pass and Maintain Applicator Licensure with the State of Louisiana

Attend annual recertification for licensure