Bryten® · 2 days ago
Concierge - St Paul Collection - Denver,CO
1013-St Paul Collection - Denver, CO 80206
Full-time
Onsite
Entry, Mid Level
$19/hr - $21/hr
2+ years expBryten is excited to announce a Concierge position available at St Paul Collection. The role involves providing high-quality customer service, assisting guests with various requests, and ensuring a welcoming environment while maintaining security and accurate records.
ConsultingProperty ManagementReal EstateReal Estate Investment
Responsibilities
Respond promptly to inquiries, requests, and concerns, ensuring a high level of customer satisfaction
Assist and effectively communicate with guests, residents, and team members to coordinate services and resolve issues
Maintain a professional and courteous demeanor in all interactions
Manage and fulfill requests such as restaurant reservations, transportation arrangements, and other concierge services
Stay informed about local attractions, restaurants, entertainment, and other points of interest to provide recommendations to guests or residents
Address and resolve any issues or concerns raised by guests or residents promptly and efficiently
Monitor and control access to the premises (access doors mainly), which helps ensure the safety and security of all guests or residents
Collaborate with security personnel to maintain a secure environment
Maintain accurate and up-to-date records of guest interactions and service requests using the property PMS system. ex: work orders
Prepare and distribute relevant information to guests, residents, and team members
Collaborate with other departments to ensure seamless service delivery
Participate in training sessions and meetings to stay informed about property services and updates
Qualification
Required
Demonstrable experience as a Concierge with 2 + years of related experience or equivalent
Strong customer service direction while presenting a positive and professional image
Excellent communication and interpersonal skills
Excellent reading, writing and oral communication skills required
Knowledge of the local area and attractions
Strong creative, strategic, and organizational skills, and an excellent attention to detail
A desire to take initiative and a strong sense of self-motivation, while also being highly collaborative and team oriented
Solid computer skills, including working knowledge of MS Office Suite to include Teams, Word, and Excel with HRIS experience
Must have a valid driver's license, current automobile insurance and reliable transportation
Background and credit check, pre-employment drug screening, and employment verification required
Preferred
Additional education or certification in hospitality is a plus
Benefits
Medical plans with choices to fit your needs
Dental and Vision insurance options
Health Savings Account (HSA) with employer contribution
Financial security benefits including 401k Plan with company match
Company-paid life insurance +addl voluntary life
Paid short-term disability +options for long-term disability
Supplemental life insurance with critical health insurance and accident insurance
Vacation program accruing immediately upon hire
Sick time when you need it
Paid holidays + floating holidays to celebrate those special times
Company-sponsored wellness initiatives
Continuous education with development programs and more!
Company
Bryten®
At Bryten, we help manage properties; but first and foremost we are here to enrich lives, by seamlessly orchestrating the complexities of apartment living.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase