T-Mobile · 9 hours ago
Engineer, Technical Support
Overland Park, KS
Full-time
Onsite
Mid Level
$92K/yr - $167K/yr
3+ years expT-Mobile is a leading telecommunications company committed to investing in its employees. The Engineer, Technical Support role is vital for designing and deploying scalable software solutions for the Microsoft Dynamics 365 Contact Center platform, requiring collaboration with various teams to ensure operational stability and enhance customer experiences.
InternetMobileTelecommunicationsWireless
Responsibilities
Develop software solutions that support engineering projects and meet customer requirements
Collaborate with technical teams to deliver effective technical solutions and continuously learn new technologies
Create clear documentation for software code, system designs, and business requirements
Contribute to technology strategy by understanding current technologies and supporting business goals
Present innovative ideas to improve systems, processes, or services based on industry research
Also responsible for other duties/projects as assigned by business management as needed
Configure, support, and enhance Microsoft Dynamics 365 CCaaS solutions
Execute functional, integration, regression, and UAT testing for contact center features
Validate call flows, routing logic, agent experiences, and system integrations
Troubleshoot platform, configuration, and integration issues; assist with root-cause analysis
Support assigned delivery workstreams and deployments across non-prod and prod environments
Document configurations, test results, and operational procedures
Qualification
Required
Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent
Acceptable areas of study include Computer Science or Engineering
2-4 years - Technical engineering experience
Communication
Customer Service
Analytics
Technical Writing
At least 18 years of age
Legally authorized to work in the United States
Benefits
Medical, dental and vision insurance
Flexible spending account
401(k)
Employee stock grants
Employee stock purchase plan
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs
Company
T-Mobile
T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom.
10001+ employees
H1B Sponsorship
T-Mobile has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (533)
2024 (457)
2023 (433)
2022 (674)
2021 (522)
2020 (320)
Funding
Current Stage
Public CompanyTotal Funding
$25.37B2026-01-06Post Ipo Debt· $10B
2025-10-06Post Ipo Debt· $2.8B
2024-09-23Post Ipo Debt· $2.5B
Leadership Team
John Saw
President of Technology, Chief Technology Officer
Peter Osvaldik
EVP & CFO
Recent News
2026-01-11
2026-01-11
2026-01-11
Company data provided by crunchbase