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Village Plumbing, Air & Electric · 3 days ago

Inside Sales

United States

Full-time

Remote

New Grad, Entry Level

$100K/yr - $150K/yr

Village Plumbing, Air & Electric is seeking an Inside Sales Representative who is focused on building relationships and converting warm leads into loyal customers. The role involves making daily calls to follow up on unsold opportunities, closing deals, and ensuring high customer satisfaction.

Heating Ventilation and Air Conditioning (HVAC)Home ImprovementHome ServicesService Industry

Responsibilities

Call warm leads daily — unsold repair and replacement estimates are your goldmine

Close the deal over the phone with confidence, empathy, and urgency

Build trust by overcoming objections and offering flexible financing options

Be the go-to resource for our techs and outside sales reps — help get the sale across the finish line

Follow up like a pro: phone, text, email — whatever it takes to reconnect

Make happy calls to ensure customer satisfaction and service quality

Track all activity in Service Titan CRM and keep your follow-ups organized

Be ready to make 65+ calls per day — we’re not shy about working the phone!

2–2.5 closed deals per week

$150K in monthly closed sales

All unsold leads contacted within 24 hours

Multiple contact attempts across multiple days and platforms

A growing pipeline and stronger relationships every single day

Qualification

Inside sales experienceCRM familiarityFinancing plans experienceCommunication skillsProblem-solving skillsDetail-orientedSelf-motivatedEmotional intelligenceCustomer-first mindsetTeam player

Required

Detail-oriented, organized, and self-motivated

Prior inside sales or call center sales experience (agency recruitment, car sales, or B2B a plus)

Comfortable making dozens of calls per day — and bouncing back from rejection

Natural relationship-builder with strong communication and problem-solving skills

Experience with financing plans — and the ability to clearly present options

Familiar with CRMs

Preferred

Strong emotional intelligence: especially when customers are frustrated

Customer-first mindset: you love helping people and making things right

Grit: the persistence to turn “no” into “not yet” then a “not yet” to a “yes lets do business”

A bias for action: you don't wait to be told, you go make it happen

A servant-leader attitude: you're here to help people, not just sell

High Energy – driven to seek continuous improvement and help build a culture of accountability

A teammate – you enjoy working in small teams, building relationships, and supporting others

Entrepreneurial – must be a self-starter and can identify and implement initiatives that are well-aligned with the company's strategic plan

Results Oriented – links decisions to overall business objectives

Affable & Collaborative – ability to embrace, support and practice a collaborative style which goes beyond relationship building. They will achieve results with and through others

Communicative – possesses exceptional written and verbal skills enabling her/him to prepare and present information and recommendations to a broad and diverse audience, including technicians and employees, peers on the management team, and investors