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FAB&T · 6 hours ago

Full Time Customer Service Representative, Damascus Branch

Damascus, AR

Full-time

Onsite

New Grad, Entry Level

FAB&T is a banking institution seeking a Full Time Customer Service Representative for their Damascus Branch. The role involves providing exceptional service to customers, managing account openings, and promoting bank products while adhering to company values and compliance standards.

BankingFinancial ServicesFinTechWealth Management

Responsibilities

Utilize the Seven Step Retail Sales Process to establish deep relationships with new customers or to cross sale and deepen relationships to existing customers

Perform teller transactions with accuracy to minimize teller outages

Responsible for opening consumer and business accounts and with accuracy to ensure operational excellence is achieved

Committed to "living" the Company's core values and mission statement

Understands the mechanics of opening new accounts and teller duties and is able to perform all of the essential duties of these functional areas of the branch with a high degree of expertise to ensure consistency with all company practices, policies, and procedures

Exhibits sales and service behaviors that are consistent with FAB&T's core values and profit objectives

Provides "flawless" service at all touch points within the branch

Shares ways to mitigate service delivery weaknesses and exploit potential service strengths to differentiate FAB&T in the market

Supports the attainment of branch goals

Collaborates with Retail Management, Training, Internal Audit and Security on compliance issues and process improvement

Answers customer inquiries relating to products, rates and services

Assess customer needs in order to cross sell appropriate products and services

Refers new business to other areas within the bank such as Mortgage, Credit Cards, and Wealth Management

Develop and build customer loyalty

Adheres to work schedules as directed by the Branch Manager

Maintains positive, friendly, and professional attitude and appearance

Responsible for tracking and monitoring of all required documentation

Perform any other related duties as required or assigned

Qualification

Customer serviceSales skillsAccount managementCompliance knowledgeTeam collaboration

Required

Provide warm and friendly service to customers and potential customers

Responsible for retaining and servicing existing relationships and opening new deposit accounts

Responsible for promoting and cross selling bank products and services

Utilize the Seven Step Retail Sales Process to establish deep relationships with new customers or to cross sale and deepen relationships to existing customers

Perform teller transactions with accuracy to minimize teller outages

Responsible for opening consumer and business accounts and with accuracy to ensure operational excellence is achieved

Committed to 'living' the Company's core values and mission statement

Exhibits sales and service behaviors that are consistent with FAB&T's core values and profit objectives

Provides 'flawless' service at all touch points within the branch

Shares ways to mitigate service delivery weaknesses and exploit potential service strengths to differentiate FAB&T in the market

Supports the attainment of branch goals

Collaborates with Retail Management, Training, Internal Audit and Security on compliance issues and process improvement

Answers customer inquiries relating to products, rates and services

Assess customer needs in order to cross sell appropriate products and services

Refers new business to other areas within the bank such as Mortgage, Credit Cards, and Wealth Management

Develop and build customer loyalty

Adheres to work schedules as directed by the Branch Manager

Maintains positive, friendly, and professional attitude and appearance

Responsible for tracking and monitoring of all required documentation

Perform any other related duties as required or assigned

Continuously required to talk or hear

Regularly required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms

Frequently required to stoop, kneel, crouch, or crawl

Occasionally required to climb or balance

Must occasionally lift and/or move up to 100 pounds

Frequently lift and/or move up to 25 pounds

Specific vision abilities required by this job include close vision; distance vision; and color vision

Understand and adhere to all compliance issues, attend training as required and related to this position, including but not limited to the Bank Secrecy Act, Privacy Act, US Patriot Act, and Security