Apply on Employer Site

Cosmetic Physician Partners · 5 days ago

Front Desk Receptionist - Dermatology

Greenwood Village, CO

Full-time

Onsite

Entry Level

$20/hr - $22/hr

2+ years exp

Cosmetic Physician Partners is a leading provider of medical aesthetics services, and they are seeking a Front Desk Receptionist for AboutSkin Dermatology and DermSurgery. The role involves managing patient appointments, maintaining accurate records, and supporting the clinic's operations to ensure a positive patient experience.

Health Care

Responsibilities

Contributes to a professional environment by maintaining a positive and welcoming demeanor

Opens the office in preparation for patients, ensuring a well prepared, clean, and safe environment

Responsible for stocking and maintaining cleanliness of bathrooms

Ensures that the office is clean throughout the day by tidying up the lobby, refilling the water jug and tissues when appropriate, etc

Closes the office in preparation for the following day by tidying the main lobby, stocking necessary items, and ensuring that sensitive information, electronic devices and currency are securely stored in a locked location

Refrains from cell phone use in patient-facing areas

Limiting personal conversations in patient-facing areas to maintain a professional atmosphere

Prepares chart sheets for the following day, documenting necessary updates that need to be made at check-in

Prints and reviews daily analytics at the end of each day and submits them to management

Maintains strong product knowledge and actively upsells retail products when appropriate

Attends lunch-and-learn sessions as needed to stay current on cosmetic and medical services

Cross-trained in cosmetic services to assist with checking out cosmetic patients

Checks patients into their appointments on time or enforces late policy and rescheduling protocols

Clearly communicates with the Clinical department when a patient has arrived

Monitors lobby status to ensure all applicable patients are checked in promptly

Ensures that all patients review and initial their facesheet at check-in, making corrections as needed

Collects the required demographic and insurance information from the patient for the appropriate appointment, following HIPAA guidelines

Communicates with the Clinical department regarding whether a patient is using insurance or paying out-of-pocket for the visit

Collects copays and outstanding balances in accordance with office protocols

Documents important communications with patients, insurance representatives, primary care offices, etc

Documents short-notice cancellations and no-shows and assigns a chart note to the appropriate provider

Distributes incoming faxes to the Clinical department when applicable

Reviews the completed documents in the Clinical station to scan into patient’s chart when applicable

Ensures that all medical record releases/ requests are completed accurately and in a timely manner, following office protocols

Checks patients out of their appointments when exiting the lobby, scheduling necessary appointments accurately if applicable

Adds patients to the recall list when a follow-up appointment is recommended more than six months out

Prioritizes incoming calls and voicemails for the Scheduling Hunt Group in a timely and professional manner

Verifies patient demographics, following HIPAA guidelines

Obtains missing demographic and insurance information prior to the appointment

Ensures an active referral is on file to cover the appropriate date of service, when applicable

Schedules patients accurately within the appropriate timeframe

Communicates with the clinical department for guidance when a patient’s scheduling requirements/restrictions cannot be accommodated

Ensures patients are scheduled in each provider’s designated template

Ensures that all providers’ schedules are full at least one week in advance, following office protocols

Adds eligible patients to the recall list for each provider as needed

Adds patients to the waitlist for each provider as needed

Assists with patient rescheduling as needed

Conducts confirmation calls for Dr. Rothstein’s unconfirmed appointments two days in advance and documents communications in the Appointment Notes

Manages incoming referrals by contacting patients twice in an effort to schedule appointments

Identifies whether a patient’s insurance policy is in-network or out-of-network

Communicates with patients regarding self-pay protocols and flags self-pay status in the patient’s chart when applicable

Identifies the difference between a primary and secondary policy

Identifies the difference between Medicare original, Medicare Advantage, and Medicare Supplemental policies

Conducts eligibility reports to detect inactive insurance policies and prompts patients to update when appropriate

Notifies patients prior to the appointment when a referral is required by insurance to see a specialist

Provides information to patients regarding retail, cosmetic services, sales, and promotions. Triages to the Cosmetic department when unsure of answers to patient questions

Provides brief explanations to patients of medical procedures. Triages to the Clinical department when unsure of answers to patient questions

Educates patients on the importance of sun protection and provides guidance on available in-office sunscreen options

Provides additional support assigned by the Front Office Manager

Reports to Front Office Manager when instructions or directions are unclear

Qualification

Medical terminology knowledgeScheduling experienceCommunication skillsComputer proficiencyOrganizational skillsMultitasking abilitiesExperience in medical officePhone system managementSkincare products

Required

Minimum of 2 years of experience in a medical office or medical spa setting

Experience managing phone systems and scheduling in a medical office environment

Excellent communication, organizational, and multitasking abilities

Proficiency in computer systems and typing skills

Preferred

Knowledge of medical terminology, cosmetic procedures, and skincare products is a plus

Benefits

Health & Dental Benefits – Comprehensive coverage to prioritize your well-being.

401(k) Matching – Plan for the future with our generous 401(k) matching program.

Aesthetic Industry Perks – Enjoy free and discounted services and products.

Great Culture & People-First Organization – Join a fun, drama-free environment that rewards collaboration and values those who help foster a positive workplace.