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CVS Health · 4 months ago

Strategic Account Executive, Meritain Pharmacy Solutions (Central Region)

Work At Home-Iowa

Full-time

Hybrid

Mid Level

$60K/yr - $133K/yr

3+ years exp

CVS Health is the nation’s leading health solutions company, reaching millions of Americans through a dedicated workforce. As a Strategic Account Executive, you will manage relationships with large and mid-size self-funded employer groups to ensure customer satisfaction and achieve membership and renewal objectives.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Executes strategic components of the client management team’s business plan for each customer

Responsible for overall relationship between Meritain Pharmacy Solutions and our external partners, consultants and clients

Executes on objectives aligned to the customer and organizations goals for a block of business to include discussions on service levels and expectations, process improvements, operation of pharmacy benefits plans, identification of gaps in service levels, and determination of root causes and solution development

Offers creative product and service solutions to address client's evolving needs

Monitors on an on-going basis client's product lines and services to ensure client's needs are being met. Supports the overall annual business plan and account strategy

Collaborates with Medical account team members and pharmacy support areas on more complex product or service issues to ensure client’s needs

Collaborates cross-functionally to identify, implement, and monitor the customer’s service efficiencies, including contract and performance guarantees

Collaborates with team members new client implementation to manage the integration of client’s and Meritain’s internal organizations, ensuring a smooth installation

Performs renewal related tasks on existing customers and participate in open enrollment to assist in trying to gain membership

Routinely travel to meet with external partners, clients, and consultants to address needs, enrich relationships and secure renewals through delivery of solutions while on-site

Service delivery on the customer relationship; including day to day service contact, key point of contact for service and oversee resolution of administrative issues, manage Key meetings, and follow up (reporting, quarterly meetings, introduction of changes, etc.)

Coordinates resolution of issues partnering with appropriate team members and matrix partners including communication and documentation

Provide support, including on-site presence on opportunities for new products and services

Qualification

Healthcare industry experienceClient Management experiencePharmacy industry experienceCommunication with C-suiteOpen enrollment strategyPerformance Guarantees monitoringCommunication skills

Required

3-5 years of relevant healthcare industry experience

Ability to travel 50% – 75%

Ability to leading open enrollment strategy, including on-site client meetings

Strong communication skills

Communication experience with C-suite level individuals

Monitoring and reporting results of Performance Guarantees

Bachelor's degree in business or equivalent work experience (HS diploma + 4 years relevant experience)

Preferred

Previous Client Management experience with a Health plan carrier

Previous Client Management experience with a pharmacy benefit manager (PBM)

3 – 5 years of experience of relevant pharmacy industry experience

Benefits

Affordable medical plan options

401(k) plan (including matching company contributions)

Employee stock purchase plan

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility