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Advanced Microdevices Pvt. Ltd. (India) · 4 days ago

Customer Operation Account Manager

Austin, TX

Full-time

Hybrid

Mid Level

Advanced Micro Devices, Inc. (AMD) is focused on building innovative products for next-generation computing experiences. The Customer Operations Account Manager serves as a vital link between AMD and its customers, managing expectations, optimizing processes, and driving operational excellence through strong relationship-building and collaboration.

BiopharmaBiotechnologyIndustrialManufacturing

No H1B

Responsibilities

Review customer backlogs regularly and collaborate with internal teams (factory, finance, sales) and customers to resolve issues

Manage business through all product lifecycle stages, including NPI and EOL

Optimize inventory and Days of Inventory (DOI) to minimize costs

Balance demand and supply for direct customers and distribution channels

Monitor consumption and ordering patterns to perform demand/supply analysis

Maintain accurate forecasts and ensure timely revenue projections

Build and manage strategic relationships internally and externally to ensure business continuity

Lead critical projects and provide consultative guidance to management and partners

Share best practices within the team and remove operational obstacles

Continuously develop skills, adopt new tools, and enhance organizational capabilities

Drive operational excellence and enable efficient customer service through collaboration

Collect feedback and support implementation of new processes aligned with strategy

Engage customers through quarterly business reviews and operational meetings

Provide guidance and resolve operational issues effectively

Support customer operations with a strong understanding of business processes and procedures

Qualification

Supply Chain operationsAnalytical skillsProject managementExcelPower BIExecutive communicationCustomer relationship managementPowerPointBusiness strategy understandingDynamic environment adaptability