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Aspire General Insurance · 9 hours ago

Senior Quality Assurance Analyst

Rancho Cucamonga, CA

Full-time

Onsite

Mid, Senior Level

4+ years exp

Aspire General Insurance Company is on a mission to deliver affordable specialty auto coverage to drivers while providing outstanding service. The Senior Quality Assurance Analyst will play a crucial role in enhancing operational efficiencies within the claims organization by conducting quality audits, analyzing compliance, and collaborating with management to improve claims handling processes.

Auto InsuranceFinancial ServicesInsuranceProfessional Services

Growth Opportunities

Responsibilities

Conduct quality audit file reviews

Participate in or lead various claim projects or targeted audits

Assist in the sharing and distribution of best practices through written reports, PowerPoint presentations, oral presentations, and various reporting platforms

Lead or facilitate the calibration process for claim managers and the audit team

Monitor, analyze and improve claims performance in all areas including loss control, LAE, customer satisfaction, associate engagement, and development

Actively participate in the development and implementation of any company customer satisfaction surveys or net promoter scores

Complies with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follows and enforces Aspire General Insurance Company/partner’s policies, procedure and work rules

Performs a thorough analysis of quality review results and translates results into key opportunity areas

Assist in the development and maintenance of claim procedure manuals and training manuals

Work with all levels of claims staff to ensure that the claims department is functioning at its best level of performance

Identify the need for technical improvements in any system used by the claims department and work with I/T in the development of those system enhancements

Actively participate in enhancements and serve as an agent of change in the development and enhancement of Aspires’ best practice guidelines

Perform ad hoc auditing depending on the needs of the company

Assist in testing processes, procedures, systems, and reports

Actively participate in training claim handlers on technical claims content and analysis of audit findings

A strong contributor to the team, sharing ideas, corrective actions, or other QA collateral with the AQ team and across the claim organization

Stay current on compliance laws and insurance regulations in multiple jurisdictions

Interact with multiple business partners as required

Ensure ongoing adjudication of claims within company standards and industry best practices and regulations

Support Aspires’ ongoing digital and process enhancements, providing innovative solutions for utilizing data management

Produce grammatically correct and clearly written correspondence including letters, memos, reports and claim file documentation

Qualification

PropertyCasualty insuranceClaims handling expertiseCompliance knowledgeMicrosoft Office proficiencyData analysis skillsProblem resolution skillsInterpersonal skillsWritten communicationTeam collaborationTime management

Required

Four plus years' experience in Property and Casualty insurance industry

Knowledge of Insurance industry and claims handling trends, compliance, and law

Expertise in technical knowledge of Property and Casualty claim handling

Thorough knowledge of Aspires' best practice and claim processes

Excellent interpersonal, written, and verbal communication and problem resolution skills

Proficient information systems understanding and skills, to include Microsoft Office programs, and the internet

Ability to dissect QA data elements, identify root causes/trends, and quantify the 'cost of non-compliance'

Ability to provide consultation and expert advice to management

Ability to excel independently and in a team environment

Must be a self-starter and have the ability to work independently

Must be able to effectively manage time, projects, and resources

Must have a clear understanding of insurance industry practices, standards and terminology

Experience handling subrogation, property damage and injury claims required

Must be able to pass a background check

Must have the ability to work in a high volume, fast paced environment while managing multiple priorities

Must have a disciplined approach to all job-related activities

Must have a solid foundation of personal organization, sound decision making and analytical skills, strong interpersonal and customer service skills

Ability to develop excellent working relationships with Staff, Partners, Clients and outside agencies

Ability to communicate with others in an effective and friendly manner, one that is conducive to being a conscientious team member, fostering a spirit of goodwill, indicative of a professional environment and atmosphere

Ability to be a team player and work cohesively with other Aspire General Insurance and Partner Companies' staff to achieve company goals

Able to represent the Company in a professional manner and contribute to the corporate image

Able to consistently provide excellent service

Preferred

Supervisor or management experience preferred

Non-Standard Preferred

Benefits

Medical

Dental

Vision

HSA

PTO

401k

Company Observed Holidays

Company

Aspire General Insurance

Aspire General Insurance Company is a California-domiciled, private passenger auto liability and physical damage carrier with combined management experience of over 100 years, servicing the needs of its customers.

Founded in 2013

Rancho Cucamonga, California, USA

201-500 employees