Apply on Employer Site

Signature Bank of Arkansas · 1 day ago

IT SERVICE DESK ANALYST

Fayetteville, AR

Full-time

Onsite

Entry Level

2+ years exp

Signature Bank of Arkansas is committed to delivering memorable service beyond customer expectations. The IT Service Desk Analyst will provide first and second line technical support to internal team members, resolving a range of technical problems and ensuring high levels of customer service.

BankingCommercialFinanceFinancial Services

Responsibilities

Exhibit a sense of urgency to provide the finest customer service at all times and in all forms of verbal and written communication

Receive, log, and manage calls from Team Members via telephone and email

Maintain an Asset Database and track changes

First and second line support - Troubleshoot IT related problems from in-house software to hardware, such as smartphones, tablets, laptops, PCs and printers

Troubleshoot basic network issues

Escalate unresolved calls to the infrastructure support team

Take ownership of Team Member problems, report on the status of problems on behalf of the Team Member, and communicate progress in a timely manner

Maintain a high degree of customer service for all support queries and adhere to all service management principles

Provide basic in-house training in MS Office applications (Word, Excel, Outlook, PowerPoint)

Provide stats for the weekly Service Desk report on call trends and relative reports for this position

Publish support documentation to assist Team Members with requests for information and provide training

Basic Active Directory knowledge: create user accounts, reset passwords, create groups etc

Facilitate smartphone and tablet account management

Arrange for external technical support when problems cannot be resolved in-house

Perform all other tasks requested as they relate to the Bank and its functions

Perform off duty and on call functions pertaining to technology requirements

Qualification

Windows system administrationActive DirectoryNetwork troubleshootingMicrosoft Office ProductsVMWare/Virtual environmentsProblem analysisCustomer serviceTechnical documentationTeam collaboration

Required

High school diploma or general education degree required

Strong Windows system administration skills (Win10, Server 2012, Server 2019)

Previous experience with computer hardware, operating system software and desktop applications with a specific concentration in one or more areas

Experience with Active Directory and Group Policy

Basic understanding of network topologies

Understanding of SAN, NAS environments Microsoft Office Products, VMWare and/or Virtual environments

Must have the ability to work independently and as part of a team

Ability to promptly answer support related email, phone calls, and other electronic communications

Ability to perform problem analysis, logically organize and prepare technical documentation and effectively communicate both orally and written

This position also requires that the Team Member have the ability to adapt to an ever-changing technology environment

Must be able to take on new challenges and technologies with the ability to obtain knowledge on current technologies in place

Preferred

College degree or technical vocation certification preferred, 2+ years in IT related field

Company

Signature Bank of Arkansas

Signature Bank of Arkansas was established in 2005 by a team of well-respected and experienced local bankers who had the dream of building a bank where decisions were made locally and in the best interests of not only the bank but customers and team members as well.

Founded in 2007

Fayetteville, Arkansas, USA

51-200 employees