Cayuga Community College · 1 week ago
IT Helpdesk Specialist
Auburn, NY
Full-time
Hybrid
New Grad, Entry LevelCayuga Community College is seeking an IT Helpdesk Specialist to provide tier 1 technical support to students, faculty, and staff. The role involves troubleshooting technical issues, maintaining documentation, and collaborating with various departments to enhance support services.
EdTechEducationHigher Education
No H1B
Responsibilities
Act as single point of contact for College technical issues, including log in problems and tier 1 troubleshooting for College-supported systems, Office 365, Brightspace, other systems as needed
Direct support requests needing higher-level support or training, as needed, to the appropriate office or department
Help support the creation and maintenance of training and documentation for college-supported systems for students, faculty, and staff in collaboration with relevant offices and departments
Assist the Manager of IT User Services in evaluating Help Desk processes and support needs
Collaborate with IT staff to manage assignment of Help Desk tickets
Collaborate with IT, Distance Learning, and other offices to identify Help Desk needs
Supervise work study students supporting the Help Desk
Qualification
Required
Associates degree in computer science, data processes, or commensurate experience in a technical support/customer service support related field
Demonstrated ability to communicate effectively and professionally with users through email, by phone, and face-to-face
Preferred
Previous knowledge and experience with helpdesk systems preferred
Company
Cayuga Community College
Cayuga Community College offers higher education, courses and programs.
Founded in 1953
201-500 employees
Funding
Current Stage
Growth StageRecent News
Central New York Business Journal
2025-09-03
Central New York Business Journal
2025-07-26
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