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Marriott International · 9 hours ago

Director-Room Operations

Miami, FL

Full-time

Onsite

Lead/Staff, Director/Executive

$114K/yr - $146K/yr

2+ years exp

Marriott International is a leading hospitality company, and they are seeking a Director of Room Operations. The role involves overseeing the Rooms Operations, including Front Office, Recreation/Health Club, and Housekeeping, while ensuring guest satisfaction, associate satisfaction, and financial performance.

LeisureTourismTravel

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer

Analyzes service issues and identifies trends

Makes and executes the necessary decisions to keep property moving forward toward achievement of goals

Works with Rooms management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution

Monitors Rooms operations sales performance against budget

Reviews reports and financial statements to determine Rooms operations performance against budget

Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses

Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results

Champions the brand’s service vision for product and service delivery and ensures alignment amongst the Rooms leadership teams

Develops systems to enable associates to understand guest satisfaction results

Communicates a clear and consistent message regarding departmental goals to produce desired results

Reviews guest feedback with leadership team and ensures appropriate corrective action is taken

Responds to and handles guest problems and complaints

Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction

Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations

Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results

Ensures associates are treated fairly and equitably

Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings)

Fosters associate commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and associates

Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results

Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance

Solicits associate feedback, utilizes an “open door policy” and reviews associate satisfaction results to identify and address associate problems or concerns

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process

Conducts annual performance appraisal with direct reports according to Standard Operating Procedures

Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary

Qualification

Rooms Operations ManagementGuest Satisfaction AnalysisRevenue ManagementBusiness AdministrationHotel ManagementLeadershipCommunicationProblem SolvingTeam Collaboration

Required

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area

Benefits

Bonus Eligible: Y

Company

Marriott International

Glassdoor4.0

Marriott International, Inc.

Founded in 1927

Bethesda, Maryland, USA

10001+ employees

http://travel-brilliantly.marriott.com

H1B Sponsorship

Marriott International has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (101)

2024 (84)

2023 (97)

2022 (77)

2021 (37)

2020 (58)