Los Angeles Regional Food Bank · 2 months ago
Helpdesk Support Technician
Los Angeles, CA, US
Full-time
Onsite
Entry Level
$21/hr - $24/hr
2+ years expLos Angeles Regional Food Bank is dedicated to fighting hunger in the community. They are seeking a Helpdesk Support Technician to provide troubleshooting and support for end-users, ensuring excellent customer service and maintaining IT systems.
Food and BeverageNon ProfitSocial
Responsibilities
Log all incidents and maintain the help desk ticketing system
Handle inbound calls and ensure customer satisfaction through the entire transaction
Respond to end-user calls and e-mails
Assist with the setup of Desktop/Laptop accounts
Install and/or maintain printers, copiers, and other office equipment
Account for internal office equipment assigned to users
Update cell phone accounts
On-call/after-hours support may be required when necessary to perform high-risk or planned downtime of company systems for upgrades and maintenance
Perform and monitor system backup and maintenance procedures under the supervision of the Systems Manager
Monitor the completion of automated system processes
Perform recovery procedures as directed
Assist in IT special projects as time permits
Qualification
Required
Experience with Windows 11 and up personal computers and Microsoft Office applications
Experience with Mobile Device Management System(MDM)
Minimum High School graduate with some college-level coursework in computer operating systems; Bachelor's degree in Information Technology or Computer Sciences preferred
Experience with providing system support by telephone
Be well organized and able to handle multiple tasks
Ability to establish priorities effectively
Must have excellent customer service skills and exceptional phone etiquette
Self-motivated individual with an optimistic attitude
Attention to detail in a fast-paced environment
Ability to work independently and with a group
Able to communicate well (orally and written) in English
Dependable in both production and attendance
Able to lift, push, pull, and carry up to 40 pounds
2 - 3 years of troubleshooting experience in a business setting
Possess a valid California Driver's License and have access to a reliable, insured vehicle. Must be able to travel within Los Angeles County as required. Work assignments may include various facilities and hubs across Los Angeles County, including locations in Los Angeles and the City of Industry, CA. Flexibility to commute between Food Bank facilities as needed is essential
Passion for the Food Bank's mission and commitment to the values of the organization: inclusion, diversity, equity, accessibility, respect, stewardship & accountability, collaboration, urgency, service, integrity, and diversity
Preferred
Experience with Microsoft Navision Dynamics and Raiser's Edge (preferred but not required)
Benefits
Medical: Employee HMO coverage as little as $10 per bi-weekly paycheck and access to Nonstop Health funds
Dental: Employee HMO coverage available at no cost
Vision: Comprehensive vision insurance with generous allowances for examinations and material costs
Flexible Spending Accounts
Employer-paid Life Insurance and Long-Term Disability
Optional Long-Term Care Insurance
403(b) retirement savings plan with employer match
Employee Assistance Program (EAP) with expanded Mental Health
Employee recognition programs
Growth & career development support for professional certifications and additional training resources
Vacation: Two weeks annually for the first three years
Holiday: Nine paid holidays; eligible upon date of hire
Sick Leave Time available
Company
Los Angeles Regional Food Bank
Los Angeles Regional Food Bank is a non-profit hunger-relief organization.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$2MKey Investors
American Red CrossThe Walt Disney CompanyS. Mark Taper Foundation
2025-04-29Grant· $1M
2022-07-14Grant
2022-01-14Grant· $1M
Leadership Team
Michael Flood
President/CEO
Steven Meisberger
Chief Financial Officer
Recent News
2025-11-08
Company data provided by crunchbase