MFA Oil Company · 13 hours ago
Application Support Administrator
Columbia, MO
Full-time
Hybrid
Entry Level
3+ years expMFA Oil Company is a farmer-owned cooperative and a leading propane retailer in the United States. The Application Support Administrator will provide infrastructure support to various business lines, manage computer systems, and support network communications, ensuring optimal performance and issue resolution.
EnergyRenewable Energy
Responsibilities
Prioritize and coordinate day-to-day work, as well as implementation responsibilities associated with computer systems as needed and approved. Coordinate with all stake holders (including equipment supplier; credit card processor; point of sale supplier; information technology department, office team members and field team members) to manage installations, upgrades, programming, and support needs
Identify problems and/or opportunities for improvement with current applications
Identify and recommend changes or upgrades as needed to enhance performance and/or resolve issues with current computer and point of sale solutions
Administer any/all retail server and workstation systems. Provide remote administration, implementation and management of all distributed systems in a large geographic footprint
Support all software/hardware/server systems and peripheral systems including being an after-hours emergency call escalation resource
Work with management team to design/update layout of point-of-sale system(s) and keep current with updates; advise management of any and all changes to system
Collaborate with Engineering Operations in designing, configuring, and maintaining LAN-based and WAN-based networks to ensure system requirements are met, tested, and work in the specific retail environment for which designed while maintaining PCI requirements
Manage, implement and troubleshoot all telephony systems in collaboration with Engineering Operations
Travel to remote sites or training as needed, including overnight, not to exceed 25% travel
Helpdesk support and Tier II break/fix support as needed
Mentor other team members; document processes and procedures and knowledge transfers
Coordinate, track, and report on the progress of work assignments and/or projects
Stay current and inform management of any and all industry information regarding POS issues which includes legal and technical issues, or opportunities such as new marketing features
Develop and maintain current job knowledge by participating in educational opportunities, reading professional publications, and attending seminars and conventions
All MFA Oil employees are expected to know and adhere to company and position specific policies and procedures. While this job description contains the primary duties of the position, employees may be expected to perform other duties as assigned
Qualification
Required
High school diploma or equivalent
Three years of experience in IT support
Basic knowledge of networking systems
Strong proficiency with MS Office Suite to include Microsoft Excel, Power Point and Word
Excellent analytical, organizational, and creative problem-solving skills
Excellent customer service and written and oral communication skills
Understand the need for change management and a structured system for technological implementations and management
Availability for on-call rotation for emergency work when the need arises before and after standard scheduled hours of work
Ability to lift, reach, stoop and or bend to retrieve products and supplies weighing up to 40 lbs. from shelves or under counters
Ability to speak, read, write, and understand the English language to communicate with customers, coworkers, and supervisors
Ability to meet company requirements, including successful pre-employment background and drug test
Legal authorization to work in the United States
Complete three Service Desk Core training classes and one Optional training class (these include those already completed for previous positions) within one year after hire or promotion to position or at next available class offering period
Preferred
Associate's degree in computer science or a technology related field
Experience communicating effectively on a departmental and cross-departmental basis
Strong IT technical knowledge, including networking, OS, and application support
Project Management experience implementing technology in a business environment
Ability to think outside the box and research solutions to difficult problems
Ability to work and keep on schedule with minimal supervision
High attention to detail and accuracy
Ability to meet work at a fast pace and deadlines with a high degree of time management skills
Experience in retail operations
Experience with fueling systems
Working knowledge of basic accounting principles
Ability to grasp new concepts quickly
Ability to maintain the confidentiality of sensitive information
Ability to accept and embrace accountability and be comfortable working in a strong team environment
Ability to work well with others
Ability to set priorities and goals and develop plans for achieving them
Benefits
Competitive wages
Paid time off
Paid company holidays
Profit sharing and/or performance incentives
401(k) plan with a company match
Medical
Dental
Vision
Life insurance
Short- and long-term disability
Company
MFA Oil Company
MFA Oil is an oil & energy company that offers diesel, gasoline, and oil.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase