Charleys Philly Steaks ยท 10 hours ago
Field Training Manager
Columbus, OH
Full-time
Onsite
Senior Level
5+ years expCharleys Philly Steaks is passionate about serving the #1 Cheesesteak in the world, and they are seeking a Field Training Manager to enhance operational excellence through effective training programs. The role involves developing training initiatives, collaborating with franchisees, and ensuring consistent brand standards across restaurant locations.
Food and BeverageHospitalityWine And Spirits
Responsibilities
Plan, deliver, and manage field-based training programs aligned with Charleys' operational procedures, brand standards, and strategic initiatives
Develop strong partnerships with field leadership and franchisees, providing coaching, performance support, and operational training
Identify training gaps using performance data, field observations, and feedback; collaborate with Training & Development to build and implement solutions
Facilitate engaging leadership development sessions (virtual and in-person) for franchise operators, restaurant managers, and above-store leaders
Support franchisees in driving operational excellence and maintaining consistency across restaurants
Select, certify, and maintain official training locations; manage ongoing recertifications as needed
Support successful onboarding and development of new franchisees in partnership with Franchise Operations
Partner with New Restaurant Opening teams to ensure high-quality training execution and consistent brand alignment
Conduct field visits and regional workshops to assess performance, provide coaching, and ensure adherence to brand standards
Continuously refine training materials and delivery methods through data-driven insights, stakeholder feedback, and evolving operational needs
Collaborate with cross-functional partners across the organization to support training and operational projects
Perform other duties as assigned, including participation in special projects and cross-functional initiatives as needed
Qualification
Required
Bachelor's degree in Business, Human Resources, Learning & Development, Hospitality, or related field; or equivalent experience
Minimum 5 years of experience in restaurant operations training, preferably within a franchise or multi-unit environment
Strong facilitation and presentation skills with the ability to communicate clearly and respectfully across a wide range of cultural backgrounds
Proven ability to coach and influence through strong communication and interpersonal skills
Demonstrated capability to implement training programs that improve restaurant-level performance
Strong organizational, planning, and time-management skills with attention to detail
Ability to work independently, manage competing priorities, and follow through on commitments
Proficiency in Microsoft Office and familiarity with LMS platforms and virtual learning tools
Valid driver's license and ability to travel up to 50%, including overnight travel
Passion for developing leaders and fostering a culture of continuous learning and operational excellence
Demonstrated strategic thinking and problem-solving abilities
Preferred
Bilingual in English and Spanish strongly preferred
Company
Charleys Philly Steaks
Charleys Philly Steaks is a restaurant offering Philly cheesesteaks.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Candra Alisiswanto
President/CFO
Quinn Newhall
Chief Operating Officer
Recent News
Connecticut Post
2025-03-04
2024-05-21
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