FedEx Supply Chain · 7 hours ago
Manager, IT Service Delivery
Warrendale, PA
Full-time
Onsite
Mid, Senior Level, Lead/Staff
8+ years expFedEx Supply Chain is a leading logistics company, and they are seeking a Manager for IT Service Delivery. The role involves overseeing IT support teams, ensuring timely issue resolution, and leading system configuration improvements while managing multiple teams of Business Systems Analysts.
Responsibilities
Manage multiple teams, including hiring, coaching, skill development, recognition, and performance management
Plan, organize, staff, direct, and control daily departmental operations; develop and implement policies and programs
Develop and manage the department budget; ensure compliance and address variances
Act as the primary IT relationship owner for operations and client leadership
Resolve IT-related issues and provide timely responses to internal and external clients
Track and document user requests; engage appropriate resources to support operations and close service requests
Analyze and recommend system enhancements and improvements to leadership
Serve as primary vendor liaison for defect resolution and incident prioritization
Develop and maintain tracking tools for support service requests
Engage expert resources for complex issues beyond WMS and related applications
Collaborate with clients and vendors to escalate and manage incidents and problems
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, or related field preferred, with 8+ years of relevant experience
In lieu of degree, high school diploma or GED with 10+ years of relevant experience
Minimum 2 years of management experience desired
Department-level span of control or higher
Minimum 7 years of experience supporting or implementing WMS systems (Manhattan, JDA, or Red Prairie preferred)
Experience with warehouse automation and high-speed conveyor equipment in high-volume fulfillment centers
Basic UNIX and Oracle knowledge required
Experience in system design, configuration, customization, integration, testing, and support
Proficiency in all aspects of system implementation, including requirements gathering, solution design, testing, and post-implementation support
Strong supply chain domain knowledge
Excellent analytical and problem-solving skills
Proven leadership and successful teamwork experience
Ability to transfer knowledge and stay current with technical advancements
Strong time management, flexibility, and creativity
Willingness to travel up to 50% of the time
Customer service orientation and strong team collaboration skills
Ability to follow policies and procedures
Ability to read, write, and interpret information
Ability to add, subtract, multiply, and divide
Ability to use hands to finger, handle, or feel
Ability to sit, walk, or stand for the duration of the shift
Must possess visual acuity to perform essential job functions
Ability to conduct physical tasks with a full range of motion throughout the warehouse environment
Ability to lift/carry items up to 50 pounds
Preferred
Minimum 2 years of management experience desired
Minimum 7 years of experience supporting or implementing WMS systems (Manhattan, JDA, or Red Prairie preferred)
Benefits
Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
Tuition reimbursement program
Holiday pay and accrued paid time off programs offering both Vacation and PTO
Medical, dental, vision, and voluntary benefits available on day one
Basic life insurance
Basic AD&D coverage
Supplemental Life and Supplemental AD&D
Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
Paid parental leave for both moms and dads
Paid bereavement and jury duty
Company
FedEx Supply Chain
At FedEx Supply Chain, you’ll find everything you’d expect of a people-first, global industry leader.
10001+ employees
H1B Sponsorship
FedEx Supply Chain has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (7)
2023 (7)
2022 (18)
2021 (23)
2020 (27)
Funding
Current Stage
Late StageCompany data provided by crunchbase