isolved · 3 weeks ago
Client Experience Manager
Dubuque, IA, USA, 52003
Full-time
Hybrid
Mid, Senior Level
3+ years expisolved is a company dedicated to transforming the recruitment experience for businesses. The Client Experience Manager is responsible for supervising client services staff, ensuring high-quality service delivery, and managing customer inquiries and complaints.
Employee BenefitsFinancial ServicesHuman ResourcesProfessional ServicesSaaSSoftware
Responsibilities
Supervise and manage others
Assist with employee training
Coordinate employee disciplinary actions and performance management processes
Ensure that all daily duties are completed each day
Provide customer service support and resolve customer complaints and issues
Manage incoming calls, emails, and chats
Ensure the staff responds to all customer inquiries within one hour
Continually monitor customer satisfaction to maintain a 98% approval rating
Troubleshoot and resolve technical issues reported by users or discovered during testing and maintenance
Coordinate with sales and product teams
Evaluate and recommend sales tools and technology
Assist with project management tasks
Negotiate contracts and agreements with customers
Develop and maintain relationships with vendors
Draft and edit documents, emails, memos, reports, and presentations
Prepare and distribute memos, emails, and reports
Handle confidential information with discretion
Qualification
Required
High school diploma, or equivalent
3-5 years experience in a similar role
Ability to complete milestones and work toward multiple deadlines simultaneously
Initiative
Teamwork
Excellent Written and Verbal Communication
Problem Solving
Attention to Detail
Confident in decision making and the ability to explain processes or choices
Excellent multitasking skills and task management strategies
Project management experience
Typically requires a Bachelor's degree and a minimum of 2-3 years of direct experience, with 1+ year of management experience
Must be able to remain in a stationary position for prolonged periods of time while maintaining concentration and accuracy in data entry
Ability to work under a moderate stress level consistently
Employee must be legally authorized to work in the United States
Preferred
Five years experience in a similar role
Management Experience
CRM knowledge or usage
Background check knowledge or experience
Hubspot experience
Zoom experience
Google suite experience
Company
isolved
isolved is an employee experience leader, providing intuitive, people-first HCM technology.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$350MKey Investors
Goldman Sachs Alternatives
2025-08-08Secondary Market· $350M
2011-09-20Private Equity
Leadership Team
James Norwood
Non Executive Board Director
Recent News
GlobeNewswire
2026-01-22
2026-01-19
Company data provided by crunchbase